VerizonReviews of verizon.com

Verizon Cust Svc Dept is the worst ever ! Been almost 2 weeks, around 16 hours on their AI chat, many many reps via chat & live, trying to resolve a billing dispute where one of their agents told me I would not be charged international calls on my Int’l plan. Bill arrived w/ $400+ charges !! None of their “contracted customer service reps” can or would resolved, told many different things, they’ve never followed up as was told, obviously did not elevate to higher level mngt directly to a real Verizon associate. Have been told they’ld send past older bills for me to prove I had no prior Int’l charges in the past — so obviously my plan details have changed. So many hours wasted with their “contracted” service reps — finally wrote up a BBB complaint and have finally heard from a real Verizon employee that he’s “looking in to it”. Don’t waste time with their “live contracted svc reps” , they’re useless. And oh, one even said I can’t tell you what future discount I can offer unless you sign an agreement first ?! — and then told me she’ld get fired if did any more … I don’t care ! Summary: their rep told me no charges on my Int’l calls , then Verizon charged me excessive amount ! They have not accepted responsibility for their own misinformation provided to me. And at same time, my higher plan is supposed to give me 200-300 mbps,,, for the last 7 weeks (since beginning of August when they had a huge equipment failure in Plano/Frisco facility) is fluctuating only between 15-120 mbps even in non-peak times. Screens, TV, internet keeps freezing up. Now they say that’s the service level I can get in my area 😡 Being told now they can’t & won’t do anything about it. But did let me know I could switch down to a less costly plan providing 25mbps. 😡😡 Skip their Cust Svc Dept after your first contact if you don’t get resolution and immediately file a complaint with BBB.

Bait and switch. Horrendous CS. I cannot say enough bad things about Verizon. I have been with all the carriers and Verizon is absolutely the 2 year old diaper of them all. TMobile is much better. ATT is even better than this. I am completely regretting my move to Verizon thinking they have changed from what they were 15 years ago. No, they're 10x worse..

Dealing with Verizon has been an absolute nightmare. It’s like being stuck in the Twilight Zone—nothing makes sense, and every time you think you’re getting somewhere, there’s another problem. What a complete mess this company is! Honestly, why did I ever switch to Verizon? I’m seriously regretting that decision.

There isnt a rating that goes low enough to rate Verizon. I have been a Verizon customer for years. Four months ago my family and I went into Verizon to look into upgrading our phones and they explained that they were having a great deal on phone upgrades plus adding new devices (apple watch and ipad) for extremely cheap as long as we signed for a two year contract. Plus this deal would actually save us quite a bit of money in the end, so we signed up for it. Fast forward four months and our bill every month has been going up by hundreds, promotions that were originally on our contract were deleted and taken off, the services that we had signed up for had been changed behind the scenes, we were charged late fees on an account that was never paid late, and instead of paying what we were contracted to pay monthly which was suppose to be roughly $230, we have been consistently charged almost $550 every month. We have ben to the stores in person and was promised that everything was fixed and taken care of, and we received documentation of everything. Our bill has only progressively gotten worse. We escalated the mater to the corporate level and absolutely nothing has happened except them, once again, raising our bill and changing our contract with ZERO consent from us. The manager in charge of our case refuses to take our calls, respond to our messages and has done absolutely nothing to assist our case since he was made aware, a month ago. All we want now is to break all ties with Verizon and we want reimbursement of the insane amount that they have overcharged us. Instead, we are getting run around and ignored while they are taking $100 of extra funds from us every month. Reimbursement would have cost less than $600 from Verizon and we would have broken the contract and simply gone to a different carrier. Since Verizon has absolutely no morals and has consistently refused to refund our money that they have legitimately stolen from us, we are instead taking legal action which will cost Verizon a LOT more than the money they owe us, but we are past that now. For anyone thinking of switching to them, please save yourself the financial and mental suffering that we have dealt with and choose a different carrier.

I ended my verizon fios service. I got a bill for the final bill. I was not supposed to, but don't even care about that at this point. My account was closed and I am no longer able to login to pay my bill. Additionally, I enrolled in paperless billing, so I have no paper statements. All I have are emails regarding my account that do not contain the full account number. All methods they provide to pay, require me to have the account number. The methods they provide are: 1. Login to account and pay - Once my service ended, I could no longer access my account. This was not supposed to be the case, but even verizon later acknowledged this is a known problem on their end. Any attempt to login, reset password, recover account, etc resulted in one of these errors: "The user ID or Verizon mobile number you entered doesn't match our records" or "We're sorry, we were not able to verify your account with the information provided." 2. Use another link to pay for closed accounts - requires account number, which I didn't have. Also, I eventually was able to obtain this and it still didn't work. This resulted in the same error of: "We're sorry, we were not able to verify your account with the information provided." 3. Phone (also requires my account number) I tried getting through to a representative on the phone and couldn't get past the requirement to enter an account number. I was not successful in getting through to a live person and always ended up in billing, which asks for an account number and couldn't get any further. Verizon sent repeated emails asking for payment. I replied stating my issue that verizon doesn't provide a functional way to pay a bill for a closed account with someone who enrolled in paperless billing (and so no account number). Eventually, they turned it over to collections. I would've paid the bill all along, but Verizon provides no way for me to do so. After it got turned over to collections, I filed a complaint with the FCC and BBB. I also reached out to verizon through facebook messenger. The person on facebook messenger was able to provide my account number. I still could not pay the bill with that as I still got the same error that said: "We're sorry, we were not able to verify your account with the information provided." The person in the chat provided me with a secure direct link that I finally was able to provide the bill. Note, this was not one of the methods listed in any of their communication to pay the bill. I also received a call from verizon executive relations. This person acknowledged this was a known problem on their end. The problem is, this was reported to the credit agencies and my credit score took a huge hit of 75 points all due to a problem on verizon's end. Verizon is refusing to remove the negative report. Their stance was I didn't contact them in a timely manner about this, which is a complete lie. I tried. Multiple times. I couldn't get through on the phone. I replied to their emails. Nothing worked. It took an FCC and BBB complaint to finally get through to a live person.

REMOVED FLIP PHONE FROM OUR ACCOUNT COST $30.00 PER MONTH I GOT MY BILL AND IT WENT UP $30.00. THE PHONE NUMBER WAS NOT DISCONNECTED I SO NOW A PHONE NUMBER ALONE COST $59.00 PLUS A PLAN . NO PHONE COST MORE. I STILL CAN NOT UNERSTAND HOW THIS COULD HAPPEN

I had a customer service rep named April. She was wonderful. Polite, easy going explained everything she had to call me back? I had to call her twice. She had to call me back after work. Because it was taking time and I had to leave for work and she called me back right at the time. She told me she figured it all out, got it fixed. She's just the politest person. I just loved her, doesn't get no better than her. She'd been over backwards to fix my. Situation, and what I had going on? And she really didn't have to do all that, but she did more than what she had to. I'm assuming.

During the sales process, I was told that our package would include internet because Verizon had acquired Frontier, and that an automated receptionist was included. Neither was correct. We are now paying over twice what we previously paid while receiving fewer features and significantly worse customer support. No one assisted with properly setting up the account. After finally reaching support and spending approximately two hours troubleshooting, I discovered that several of the features we were promised were not included in our plan. The service is still not working correctly either. The biggest issue is that this is now causing our business a financial loss. Customers are having difficulty getting through to our business because of the phone system and setup issues. We are missing important customer calls and potential sales as a direct result. After 17+ years in business, I have never experienced this level of frustration with a business phone provider. We were sold one service, received something different, and have received very little support getting the problems corrected. We were essentially sold an upgrade and ended up with a service that costs significantly more, provides fewer features, and is causing us to miss customer calls and lose business.