VerizonReviews of verizon.com

Never got my Internet, never got delivered to my crib. The lady who signed me up promised a free iPhone or iPad. That was a lie. So I cancelled account but they keep billing me. Now threatening to send my bill to collections

The absolute worst mobile phone company

My company tried repeatedly to order Internet service for our business. As the business owner I went through a verification process - online live picture, picture of my drivers license, etc- and then they asked for the exact same thing in the next session. We went round and round a few times and decided they don't want our business. They cancelled our order twice! So we went and ordered from ATT.

I ordered new devices for pickup at the Dallas, GA Victra/Verizon store. Verizon shipped them to the wrong store in Lithonia, GA without my authorization. I never received the devices or signed for them. The Dallas store failed to identify the misdelivery, and I discovered the delivery address myself. When I called Verizon corporate, the representative ignored my explanation that I had cancelled my account over this incident and instead tried to upsell me Verizon services. Only after repeated refusal did she offer to email the store for a callback — no direct contact number exists. Verizon claimed an “investigation” was required before resolution, yet still allowed my account to close and my numbers to port, showing this was simply a stall tactic. I have filed complaints with the BBB, FCC, and Georgia Attorney General.

Verizon was never honest about charges. They randomly and regularly increased my payments.Originally they said I would pay $40/line. THAT never happened. At one point I was paying $277/month for two phones that had been paid off. I could never get a straight answer about this from reps online or on the phone. I would advise others to refrain from giving Verizon your bank information. I also spent more than a year trying to remove a dead person from my bill/account. We’re now with Comcast; we appreciate their honesty and their customer service.

Here is what they will not tell you — there are two companies that call themselves Verizon and they will not talk to each other. This is YOUR fault. You SHOULD have know this and acted accordingly. In the meantime here is a useless AI to upsell you while refusing to route your call. We already have your money, so b’bye! Suckers!

For 2 years I have tried to get a new phone with all the offers always being made. Twice was told the phone had certain options by the sales rep only to find the options were not there (TOF sensor for LIDAR). Several times now the representative told me I can upgrade and when I did it was not an upgrade but an added 3rd line that was not requested so the phone could not be used as an upgrade and i have to return each time. On my last excursion I was offered an upgrade to an S25 Samsung without a trade in and that too was a lie and a third line issue so the phone was returned on time i did not use it for 30 days. Now I have no new phone as it was returned and I am being billed for the price of the phone, $1075, I no longer have. I am going to T-Mobile after 15 years of Verizon. Very disappointing. Customer service is usually a foreign operative that lies to you face on a regular basis.

Would give zero stars if possible. Attempted to start service for my business and the set up process was so awful and time consuming that I took it as a sign of service to come and I cancelled immediately. I was given a cancellation confirmation number followed by receipt of phones 5 days later and a bill notification. So happy to waste more valuable time with this, I attempted to call them and after multiple roundabouts with a phone robot was advised they were unable to connect me with a live rep or offer any assistance because I didn't have an active account (said the one on my bill was not valid) or phone number with them. Attempted online chat for live assistance and same issue. SO - in my car I go to a live location to waste more valuable time and gas as well. Do yourself a favor and run to a place that actually provides service.