VerizonReviews of verizon.com

In December 2022, a Verizon representative came to my boarding house and informed me that I qualified for free internet service under the Affordable Care Act program. I was assured that my bill would be brought to zero after enrollment. Despite this assurance, I immediately began receiving bills from Verizon. I raised this issue with the original representative, who stated she was having trouble resolving the billing problem and was working with her supervisor. Shortly after, she stopped returning my calls. When Verizon installed the equipment, I already had an outstanding bill, even though I had been promised the charges would be waived. Because the issue remained unresolved, I removed the equipment the next day and returned it to Verizon. From December 2022 through 2023/2024, I made countless phone calls to Verizon customer service. Each time, I was told that the bill was an error and would be removed. Despite these assurances, the balance was never cleared. Verizon eventually referred the account to a collections agency, damaging my credit. I was then told to call/physical mail TSI a company in Pennsylvania (I reside in New Jersey) that was supposedly handling the matter. That company also assured me that the account would be corrected, but nothing changed. In 2025, I received a settlement offer by mail regarding the disputed account. Wanting to clear my credit report, I accepted the offer and paid approximately 50% of the balance. Verizon then reported the account as “paid in full for less than the full balance”, which still appears as a derogatory mark on my credit report. This was misleading. I entered into the settlement with the understanding it would be reflected as “paid in full” without derogatory language. In August 2025, I filed a complaint with the FCC. Verizon contacted me following that complaint. I explained the entire situation again. After an internal review, Verizon told me the reason the bill was not set to zero was that I had been “emailed and told to set up the account myself.” However, this is not what I was told by the original Verizon representative. She stated explicitly that she would handle the setup. At every stage, Verizon representatives acknowledged the billing issue and repeatedly assured me it would be resolved. Despite my returning the equipment promptly and making multiple attempts to resolve the matter, Verizon has refused to correct the derogatory reporting. Result: My credit report continues to show a derogatory remark from Verizon that should not exist. I was misled into believing the account would be resolved and later misled into paying a settlement that did not remove the negative reporting. This has caused ongoing harm to my credit. So after years of repeated calls, promises, and a settlement payment to clear my credit, Verizon has refused to remove the derogatory mark — a small correction that would cost them nothing but continues to harm me. It is unscrupulous that such an exceedingly wealthy company profits from misleading low-income consumers and refuses to correct errors, even after taking money for a service I never used.

What a horrible company. They don't send bills, disconnect your service, and they transfer you call around for hours while they ask the same questions, over, and over, and over.

I think they need to know the difference between 0.002 dollars and 0.002 cents

The customer support and technician was stupid call me to reschedule 3rd time and when the time to install told me 10.00 am - 12.00 pm but I didn’t see technician show up on time then I called to support they only say Do you want to reschedule? WTF is this service from Verizon.

Verizon customer support doesn't even deserves a star, after I switched from another carrier to Verizon, I couldn't get help at all. I visited to get from Verizon store, and all the staffs walking around but not willing to talk to you, they make jokes and laugh between them self. I explained my situation, and without looking my phone,told me to call Verizon customer care, they almost kicked me out because I ask them help. Why Verizon pay salary to their worker if they are not helping to customers. Awful experience in 2 weeks . And I'm going back to old carrier, don't want to deal with worse customer service again.

I’ve been a Verizon customer for 7 years, with 9 phone lines and home internet. On August 10, 2025, I completed a phone order for a new line and two line upgrades. I received the new line, but never got the upgrade devices. After waiting nearly 2 hours on a customer service call, I was told the order was stuck waiting for supervisor approval and to call back in 3 business days. When I followed up 11 days later, I was told the order had been canceled without any explanation. Escalating to a supervisor, I was told that Verizon’s system failed to process the order and the agent never sent me confirmation. Despite acknowledging the error, Verizon did not offer any kind of compensation — just an apology. For a loyal customer managing multiple lines, this was a frustrating and disappointing experience. Verizon needs to take more responsibility when its systems and agents fail.

I switched from Xfinity to Verizon after they dangled what sounded like a great deal a $200 gift card after 90 days may be 120 days( I don't remember exactly how many days I had to wait lol. That, plus their “best service” claim, sealed the deal for me. Well, 90 days came and went and nothing. Every time I called, customer service acted like they’d never heard of the offer. After a while, I stopped asking. It was obvious this was just a bait‑and‑switch. And that “best service”? Nope. Coverage doesn’t stand out at all compared to AT&T or T‑Mobile, but they definitely stand out when it comes to their outrageous prices. When my contract’s up, I’m out. Even without the gift card, I might’ve stayed if they’d been honest. But lie to me once, and you’ve lost my trust for good.

Went an entire month with no service. After many chats & personal calls I was promised a refund that I had paid for that month. NEVER HAPPENED. Now because I cancelled my account for lack of service they are recanting on my refund. I look at this as theft, I paid for service, they didn't provide. Beware of Verizon's shady practices.