VerizonReviews of verizon.com

Es la peor de las compañía de teléfonos y aunque el servicio telefomo y en red sea bueno y es una de las mas grande tanbien es la peor e confialidad te dan promotions y te benden seguro que cuando te toca usarlos ahi descubre que te an estado engañando o te quiere cobrar extra

Verizon Wireless refused to cancel my line 407---0284 and blocked the return of a device they promised as “FREE”. Representatives gave misleading, contradictory information for over an hour, and billing continued despite my lawful request. This is deceptive, unlawful, and a violation of FTC law, FCC regulations, and Florida FDUTPA. I am escalating to Small Claims Court, FTC, FCC, and Florida AG. Consumers beware!

Had T Mobile for 8 yrs, had zero spam calls . I decided to try Verizon and I get at least 10 spam calls per day! Are they selling their cell numbers? Something’s up because I have to continuously block calls all day long. Always about iIRS tax Debt. Mistake changing!!!

AT&T near me, has very poor service. I talked to Verizon and they assured me that the service was far better and there was a cell tower, 3.2 miles from my house. Transferred, got a new phone...and the service has been AWFUL. Dropped calls, poor reception. I have spent more time with Verizon in the last three weeks than the last two years on my other carrier, combined! Apparently there is an outage near me, and it started on Oct 2. STILL NOT FIXED. Really frustrated with service.

They suck all the way around. phones ordered over 15 days ago and been on the phone with them for over 10 times and probably 15 hours and not one person or AI can give me a straight answer. The stupid AI is a joke....

I'll bet Verizon's million-dollar executives are scratching their heads over their Champagne-and-caviar lunches, wondering why T-Mobile is eating their lunch and stealing their customers. I'll also bet that is why they have had to lease data space to Cox Communications for their new Cox Mobile service at significant savings over their own pricing. This kind of business strategy is thoughtless at best, and suicidal at worst. Cox's entry and use of Verizon's towers will only hasten Verizon's demise as the premier carrier in the United States. In fact, Cox goes so far as to stop "just short" of advertising that it uses Verizon towers. And when you talk with Cox Mobile salespeople, all they speak about is that they're running on Verizon's network. I wonder, and scratch my head, walking into the local corporate Verizon store and see two, maybe three customers milling about, waiting for four, yes, four, Verizon salespeople who are laughing and talking amongst themselves, why Verizon now finds itself in the position it is in. I waited over ten minutes last night at the Verizon store after leaving the T-Mobile store across the street. T-Mobile had five or six working staffers trying to keep up with twice as many customers. And Verizon continues to wonder — and is only now trying to catch up — with all sorts of incentives for new and existing customers. And by the way, those "incentives" come with all kinds of contractual agreements, including three years of indentured servitude to Verizon. While T-Mobile has its share of problems — it has oversold its services, has inadequately trained Filipino agents, and hour-plus-long phone and in-store wait times — Cox Mobile also has significant issues, having tried to enter the realm of Verizon, T-Mobile, and AT&T on two prior occasions and failed abysmally each time. And Cox also has incompetent offshore contracted agents, just as T-Mobile, Verizon, and AT&T do. And let's not forget AT&T, with ridiculously high prices, poor offshore customer service, and faltering service. Does anyone wonder whether Verizon will be the ultimate loser in this scenario, just as Sears, Pan Am, Kmart, and TWA, and a host of others, who thought they were too large and important to fail? If I were Verizon, I'd start brown-bagging it instead of caviar and Champagne, and look within, instead of what they've been doing for years. The market is changing, and Verizon needs to adapt. It's time to compete with intelligence, not just size and reputation.

When you receive an email after waiting months for their gift card and it says you will have it within 24 hours, don’t believe it. They have promised it for months. Then after getting that email, they tell you sometime in December you will have it. Don’t trust Verizon for anything.

I started service with Verizon from August 2, 2025, and disconnected on September 8, 2025. Here's what happened: I was charged twice on my first bill. The first charge was labeled as "First Billing," and the second charge covered the period from August 3 to September 2, 2025 — even though this was all within my first month of service. After I disconnected my line on September 8, Verizon kept my account open until October 4, 2025, and charged me for that extra time without my consent. When I contacted customer service, they blamed it on "company policy" and refused to issue a refund. In summary: I used Verizon's service for 1 month and 6 days, but I was charged for 2 months and 6 days. DON'T DO BUSINESS WITH VERIZON! BIG SCAMMER!