VerizonReviews of verizon.com

Speaking with a rep is not very effective as they are offshore. Reps on the app are very limited in what they can do. Verizon as a whole offers very little customer SERVICE.

Extremely Disappointing and Misleading My experience with Verizon has been frustrating and disappointing. They trap customers into what feels like a three-year commitment disguised as a deal. We were lured into buying devices with a BOGO offer, where the second device was clearly presented as free. Months later, Verizon started charging us for the second device, completely contradicting what was promised at the time of purchase. On top of that, the price per line we were promised was not honored. Our bill kept increasing, and every time we contacted customer service, we got different explanations with no real resolution. It feels misleading and dishonest. What was sold as a great deal turned into a long-term financial burden with hidden catches. I regret trusting Verizon’s sales promises and would strongly advise others to read the fine print carefully and get everything in writing before signing up. Based on my experience, I would not recommend Verizon.

This company is absolute trash. I was a Verizon customer until May 2024. I canceled my account. While canceling, I asked what I needed to pay, was directed to my statement, and made the payment of $260. Here I am in December of 2025 with a collection notice from Verizon for $164.23. I was charged for the month of June because I made the (apparently) drastic mistake of canceling 9 days before my billing period was over. Because of this, I was charged $164.23 WHEN I WASN'T EVEN A CUSTOMER. I never received a statement for $164.23. I then called Verizon and was put through three different people and was on the phone with them for over an hour trying to figure out what happened and how to get this settled. The last person I talked to said I actually owed $193.79. I was charged interest on a payment THAT I DIDN'T EVEN KNOW EXISTED. I was NEVER emailed or mailed a statement EVER. I had NO idea that this balance or bill even existed so how would I be able to pay of something I wasn't aware of?! So instead of telling me I had an outstanding balance, they let the debt sit to collect interest and waiting to sell it to a collection agency. Every time an agent tried to get payment from me, the portals would reject my card - debit and credit cards, over ten times. Our bank wasn't rejecting it, we had plenty of money on the card and balance on our credit card. This entire company is a SCAM.

I have made 5 phone calls this week about Verizon withdrawing 19 different fraudulent amounts from my checking account, I have one reoccurring monthly. They have 11 cards that don’t belong to me on file associated with my account. I have had lost several thousand of dollars in bogus charges relating to debit/credit cards that aren’t mine. 3 hours later and ending response to my concerns “Mame, what do you want me to do about?” Every month for 8 months. Meanwhile it continues

Absolutely way to expensive even worse if you try to leave. Tried to cancel the service and customer service said they couldn't because it was a business line and the business office was closed so they directed me to the business website. Did all the steps there, months later still getting charged and now business customer service says no record of the attempt to cancel so have to pay the bill for the moths I never used it even though you can see I never used. Not to mention you have to buy out their insanely expensive crappy routers. That max out at 200mb and my new T-Mobile one will sometimes pull double that speed at a fraction of the cost.

alles gaat hier mis en uiteindelijk wordt er geen actie meer ondernomen om een probleem op te lossen. Al meerder jaren klant en na een administratieve aanpassing ging alles mis en is er zonder overleg mijn account afgesloten. Ze bellen niet terug en zorgen niet voor een oplossing.

Upgraded to FIOS+ on December 9, 2025. Since installation one week ago, I experienced "No Signal, Check Source", freezing screens, VMS Not Available, HDCP ERROR DETECTED and unavailable tech support. Called Tech Support only to get an automated response Tech Support is only open during normal business hours. Recording did not say what "normal" business hours were. Went on Verizon Chat Line who said technicians are aware of problem and are working on it. I asked what Tech Support hours are and was told 9:00AM to 6:00PM. Wrote Verizon Consumer Group CEO and CEO of Verizon Communications relating in detail the many installation/customer service problems. If I do receive a reply, it will probably be a form letter with an auto pen signature. I believe Verizon jumped into the streaming service without thoroughly testing their system.

I wont bother you with the specifics because I might become homicidal reliving the experience. Suffice it to say I lost an hour of my life last week trying to fix a problem THAT WAS AT THE VERIZON END (the tech I spoke to said they had been "getting a lot of calls about this issue"). Alas...that fix didnt cure the problem so I called back and despite the BOT telling me it was a 4 min wait to speak to a human it took 17. I then wasted yet another TWO hours while my call was moved to a supervisor who had to get help from her supervisor AND her "tech team"...thats a total of 3 hours for verizon to theoretically fix THEIR problem and only time will tell if they realy did.....get a walkie talkie, yell out the window, get a ham radio...anything has to be better than these clowns! Update: no repair...called back...2 more hours...stunning...how are these people in business..."Too Big to Fail"?