VerizonReviews of verizon.com

After switching to Verizon from T-Mobile, it took three and a half days to get our new phones fully set up — after they already arrived three days late. We paid extra for overnight delivery, which ended up being completely pointless. It took hours just to reach someone by phone to address the setup issues, and when we finally did, they were unable to resolve the problem. We were told a technician would call us the following day, but that call never happened. Assuming an in-person visit would finally solve things, we went to the nearest Verizon store, only to be told they could not help with account issues or phone installations. Despite having multiple Verizon stores in surrounding towns, we were directed to the Amazon Corporate Center over an hour away. After spending three hours there, the issue was only partially resolved, and we were told it could take another 24 hours for iMessage to start working. On top of all of this, service throughout Maine has been extremely inconsistent — even in downtown areas, coverage is hit or miss. Overall, this was an extremely frustrating and time-consuming experience, especially for a service that is marketed as premium.

I tried to receive Verizon! But ran into some issues! First Verizon took money off the apple pay but DID NOT put it back on! Then I received a internet connection box that doesn't work @ all! Then as that waiting process I get a threatening letter with a bill of $89.52 in the mail! I am very upset with how it all went down! So I prefer to stick with the Internet and phone company I'm with right now! If Verizon is NOT going to work with me over this issue!

Muy mal trato te venden un telefono por un precio falso. En cuanto sierras contrato suben los precios o mensualidad.

I've been a verizion costumer for over 4 years,and they've always provided excelente service,but this past year,2025 the quality of costumer service was de creaste to zero.During my last call on december 16,2026 at 9 am, the representarive siento 2 hours talking to me and silla couldn't activate my watch.Situation like this have become constant, loyalty program cancelled without prior notice, etc.It's siempre like they are actively trying to lose costumer instead of retaining them, which make me think that some employees are trying to sabotage the company.It's as if the competition has infiltrated them with agents, i can't find any otero logical explanation

We needed to return a set top box because one of our tv's died. We are not going to replace it the tv , so we wanted to return the set top box. I was on the Verizon "chat" for over an hour before I could get the needed info. Every time I call Verizon, I get the run around.

It is the worst service carrier! It constantly has issues with service! When we had T-Mobile, I NEVER had any problems the 8 years I was with them! Verizon offered a much better monthly pricing plan, so I switched… had I known how HORRIBLE Verizon is I NEVER would have switched! GET IT TOGETHER VERIZON

They promise all kinds of deals but once you sign everything changes. They never send the promised credits and change the offered rebates at will. Representatives change the terms of the contract and just raise your bill. It is a monopoly and they cheat the public.

I picked Verizon because it supposedly has the best network, From the first month I got it the coverage has been HORRIBLE!! Constantly don't have good coverage and I have the Ultimate plan. If it wasn't for their shitty contract I would cancel immediately. But after the contract is over I will never be coming back to this overpriced, low quality and non-customer driven company. DO NOT GET VERIZON YOU WILL REGRET IT!