VerizonReviews of verizon.com

This is a horrible company my wife paided $200 about 2 weeks ago and made a promise to pay the rest on February 21 it is not they shut her service off even after there is proof of all the money we have forked out. If I could give this place 0 I would. We have over the past fork out a $1000 and still not getting any respect. Getting mistreated by this company, and then they go and switch us off. Even though we made a promise to pay and it's not even the date yet.

I am a former Verizon Wireless employee of 30 years and while still working the following should prove that employees are treated no different and possibly worse. My data consumption is primarily wifi, so I had been on an old plan with unlimited voice, text and 10GB rollover data. I begin receiving texts, emails, and phones calls informing me that my account had been reviewed and an unlimited plan would better service at double the cost. Of course, I informed them that whomever reviewed my data consumption should be released from work and I was not about to migrate to unlimited, which stating unlimited is a joke anyway. After refusing for several months to migrate to an unlimited plan, Verizon Wireless decides to force the issue by adding a $7 monthly charge, f'ing ridiculous. So, I am no longer a Verizon Wireless customer due to the slimy tactics. This company is one of the least honest, void of ethics, and just a terrible company. They will lie and cheat to meet financial metrics. I am unable to truly state how I feel due to being censored and not posted.

had the hardest time talking their reps!!!! never again!!!!

Thanks Richard at the Charlotte location for the help setting up my phone!

JS from Verizon provided outstanding support. He was kind, professional, and stayed with me until everything was resolved. Truly appreciate his help.

I've had Verizon for TV and internet for 4 years , and , must say , they've been great . However , this weekend , I called in to cancel the TV portion., and keep the internet...as a retiree , with all other prices going up , the cost of cable was high . I have a Roku Tv , with Roku, YouTube and Pluto in it ...plus 3 dozen over the air channels . So , I had/ have 300 MBPS internet , all I need . The woman I spoke to , without my knowledge , upgraded my internet up to 500 MBPS , an increase of $ 25 per month.I didn't notice it until I went to pay my bill . One "shady " employee, for whatever reason ....can create a very negative impression . I had another employee undo the switch . Alls well that ends well ...but it does leave a bad taste .

I HOPED THAT THERE WILL BE LOWER RATING AVAILABLE. Signed a contract in May 2025 for internet, 3 office desk phones and 2 mobiles for my company. They sent the wrong equipment, have no internet and obviously NO phones, obliging me to send employees home because we couldn't work from the office. I was stuck with that equipment until October ( still no phones, no internet) and of course I had to take their competitor in, Spectrum, in order to be functional. We are in January 2026, and they still bill us 500$/month even if they acknowledged not only their incapacity to get service to me but also receiving ALL EQUIPMENT BACK in October last year. I spoke with tens of agents and supervisors from India, Pakistan, Philipiness etc. with no result. It fills like this is the biggest scam in the official enterprises list. If you want to get the worst service, the most terrible internet available and to pay the $$$$ , be my guest and book VERIZON. If not, Spectrum is a cheaper, more reliable option.

SIM activation delay. VoIP call quality is poor.