VerizonReviews of verizon.com

After 5 hour on the phone with no internet trying to get my line back on.even after paying my account witch is not even 30 days old I get this very bad service....Verizon get call centers to call u posting as health insurance,building renovations 30 calls a day these are the strategy they use to get u to call them.now not even a payment link or invoice was send to me.the people drop the phone after some time,And as I am a postpay client from today I pay $10 to speak to a representative is it because I'm just a foreigner?I'm working hard for my money and I deserve service as any American,VERY BAD SERVICE..580 2275364 I dare u to call me back Verizon

The worst company you will ever deal with. Want to connect your business line to one talk? 10 phone calls and about 25 hours of your time and then the one talk drops calls and doesn’t send all texts to the multiple phone lines so the one talk is terrible. Have a billing issue…they will leave you on hold indefinitely and not connect you with anyone to assist. Stay clear of this company !!!!!!!

Today was the worst I've ever experienced with Verizon, I've been with them for 18 years. They have the ABSOLUTE WORST CUSTOMER SERVICE, Literally had been on the phone with them since 4:40pm until 10:02.. with 3 different agents leaving me on hold for 30-45mins and the last agent Carlos left me on hold at 7pm and never came back,so I stayed on the line to see if anyone was going to come break. So in the morning, I'm taking my business somewhere else... with better customer service and better prices

Specifically Verizon Business, it’s bad. It’s real bad. Do not use Verizon for your business needs. Internet is practically nonexistent. I constantly need to ask for the WiFi password everywhere I go. For calls, I’m always asking “can you hear me?” Right up until the calls get disconnected. Calls are dropped like it’s the 90’s. It’s bad.

The service is terrible. I’ve been with the company for 20 years and I’m about to change because I don’t have service in the middle of town.

The Worst Customer Service I Have Ever Experienced Verizon has by far the worst customer service I have experienced with any company in the United States. I switched from T-Mobile to Verizon because a friend recommended Verizon to me. I expected the transition to be simple, but instead, Verizon’s customer service turned my account into a complete mess. Since transferring my service, I have had to call customer service repeatedly because of multiple errors and problems with my account. What makes this even more frustrating is that every representative seems to give me a different answer. It honestly feels like many of the representatives do not even understand Verizon’s own services, systems, or policies. I constantly hear things like, “We have your account,” “Your service is fine,” or “Everything looks good on our end.” If everything were actually fine, why would I have to keep calling Verizon over and over again? Every time I contact customer service, I have to explain the situation all over again. One representative tells me one thing, the next representative tells me something completely different, and another acts as if there was never a problem in the first place. Instead of solving problems, Verizon customer service has repeatedly created more confusion and wasted an unbelievable amount of my time. I have used other major service providers in the United States, including T-Mobile, and I have never experienced customer service this disorganized, inconsistent, and frustrating. Mistakes can happen at any company. That is understandable. What is NOT understandable is making mistakes and then having customer service representatives who cannot clearly explain what happened, do not understand their own company’s services, and provide customers with inconsistent or incorrect information. Verizon, please seriously invest in properly training your customer service representatives. Customers should not have to speak with multiple people just to find one representative who actually understands your company’s own systems and services. Simply putting people on the phone without giving them the knowledge and training necessary to actually help customers is not customer service. For a company as large as Verizon, the lack of basic knowledge, consistency, and proper training among customer service representatives is honestly embarrassing. I switched to Verizon because someone recommended it to me. After everything I have experienced, I cannot understand how a company this large can operate customer service this poorly. If you are considering switching to Verizon, especially from another carrier, I strongly recommend thinking twice. A company can advertise great coverage and services all it wants, but none of that matters when something goes wrong and you cannot find a customer service representative who can give you a consistent, accurate answer. Absolutely unacceptable customer service. I deeply regret switching from T-Mobile to Verizon.

They quit taking care of the coustmer and will ripp you off and delete you account if you argue with them T mobile is a lot better company and better service fact

Zero Stars is my real score. 6 months of ongoing weekly 72 hour disruptions of internet service. Technician scheduled for today 8/26/26 8:00 to 12:00 no show, no call or AI text update. Called Verizon--spoke to the most inept customer service representative in the world. She advised that a tech would arrive by 2:00. Another NO show. I attempted to get a refund yesterday for all of the downtime we experienced. Mr. Jason read from a script that had nothing to do with a refund. When you ask to speak to a manager, the representatives refuse to connect you... excuse after excuse. Pathetic!! But Verizon can spend $20 Billion to buy Frontier to increase their stronghold. Disgusting!!