VenustasReviews of venustas.com

My wife and I spend a lot of time out of doors, even working through the winter months in freezing conditions. Though we had toyed with the idea of heated clothing, we’d never splurged or even heard of Venustas prior to receiving two of their heated vests as a gift. We were so excited! Unfortunately, the clothing size we received was too great, such that it was not flattering or functional to be worn. Not having any proof of purchase or a gift receipt, we reached out to Venustas directly. Without delay, they replied and began to work with us to make and exchange. Within days the representatives we communicated with made arrangements for us to return the vests we had received and exchange them for the size we needed. Each email was prompt and polite! The products are well built and smartly designed. The fit is fantastic! It is right on point for casual outings where you’d like to fending off a chill. Yet they’re sleek enough for a dressier bill and can easily blend in with business class. We’ve never encountered a company as personal and willing to help as Venustas!

Excellent product and great customer service. I can’t recommend this product enough.

We are thrifty folks that like to save a dollar whenever we can but enjoy comfort also. We vacationed to Disneyland CA in February, after Christmas but before Valentines Day. I wore my heated vest every day and noticed that many people took note of my glowing "V" insignia. Being the kind of guy that loves to make people laugh (and sometimes think) I would reach my fingertips to adjust the temperature of my Venustas vest while saying something like "Beam me up Scottie" or "Landing Party is Assembled and Ready for Beam-Out"... all while my "V" insignia CHANGED colors. Not only was I nice and warm, but I was "Cool" also.

In this day of AI; automated reception; and delayed response; it is surprising to have a company that immediately responds and cares about the customer. I have delt with Venustas customer service on two occasions and both times they were exceptional in their response and accommodations. In fact they went the extra mile in extending a discount for frankly my mistake as to use of points. Additionally their product has been fantastic. In the NW it is almost a necessity now to have a heated vest or jacket. My wife and I have been stopped at every spring (which means it feels like winter) softball or tennis game and asked about our heated jackets. We proudly tell them about Venustas. Thanks again for being such a great customer service.

I was disappointed when my heated jacket, that was barely used, quit working. I reached out to Venustas and their team was absolutely amazing. They were consistently quick to respond. They patiently walked me through the trouble shooting tips. When those didn’t work they offered a replacement item for only the shipping cost. Given the jacket was off warranty, I was astonished at this very generous offer. I highly recommended this company. Their clothing is beautifully made and they were a dream to work with when I encountered a problem!

I have had this vest for a little over two years now, which I got as a Christmas present from my mom in 2022. It's under a 2 year warranty, but the product has been a nightmare of what I suspect to he planned obsolescence. The winter of 2023, the battery broke. I got a new one through their warranty, but it took so long that winter was over. I was only warm from October to December and I didn't get the new battery until March. When I pulled the vest out again in October 2024, the wire that plugs the vest into the battery would not work. I was able to diagnose that it was indeed the wire because the battery would be fully charged and the vest would work if I held the wire at the exact right angle, but the moment I moved the vest shut off. Just like the terrible wired earbuds we all had to deal with back in the days of iPods, but those were only $15, not a $200 vest. I was still within my 2 year warranty at the time the vest broke in 2024, so I sent a warranty request. They refused to send a vest upfront and insisted on only sending a battery even though mine still worked fine. I made sure they put in writing that they would resolve my issue for me if the battery did not work. 2 months later, my battery is still not delivered and they said it was. In fairness to them, they did send another battery. But that took another 2 months. Then that new battery made no difference, just as I told them 4/5 months ago when the warranty was good. Now they want me to pay a $40 shipping fee for a product that was in warranty at the time of my complaint. When I told them that their customer service is the reason I am out of my warranty, they then said that I had to write this review and send a screenshot to get my new vest. Hopefully they aren't holding it hostage for a 5 star review, because then I'll never get the vest that warranty should've covered. It was fully registered and the vest has never been washed or handled roughly. I babied that thing. You can buy a brand new vest from a different brand on Amazon for the full shipping price. If you're going to replace a vest every year or two anyway, that is the more economic option since you can buy a higher capacity battery for cheaper.

What made this experience great was that Venusta was determined to make me happy with their jacket even after it was past the warranty period. Their staff kept following up with me on what went wrong with the heating element. I love my jacket and how it keeps me warm on those very cold days watching my nephews play football and lacrosse. They made dealing with them a pleasure. They went above and beyond with their service. I highly recommend doing business with them; and their product is awesome and worth every penny.

Ordered a heated winter jacket and haven’t regret it for a second! Works amazing, I get to brag to all of my friends and coworkers that I’m never cold even on the worst winter days! 10/10 would recommend