VelarisCityReviews of velariscity.com

I bought a tumbler from this company and only the lid for it was sent. Finally got a hold of someone after days of trying to let them know that I hadn’t received the complete package. Someone finally answered and asked if I would like a replacement sent out so i agreed to have a replacement sent. I still have not received the full product.

I purchased a tumbler from Velaris City in September as a gift for my wife. She absolutely loved it. The design is beautiful, and because she wanted to keep it in good condition, she only used it on special occasions rather than every day. Unfortunately, after around nine months of normal, careful use, the bottom of the handle detached from the tumbler. I removed the handle to inspect it and found that it wasn't something I could repair myself. I first contacted the company through their website chat, providing multiple clear photos and explaining exactly what had happened. Despite this, I received responses such as "What's the problem?" and "Why is the handle detached like that?", even though both the photos and my explanation made the issue obvious. As I'm in the UK, each reply took roughly a full day, making what should have been a simple support request unnecessarily frustrating. The chat then stopped working entirely, so I sent an email with all the photos attached along with a complete summary of the conversation. After waiting a week and a half, I still hadn't received any response. I eventually returned to the website chat and was offered a 35% discount on purchasing another tumbler instead. I was also told that the warranty is only one month and "we rarely have the kind of problems you described.". The tumbler itself is genuinely attractive, and my wife really did love it. However, a premium-looking product that fails after only occasional use, combined with slow, unhelpful customer service and no meaningful attempt to resolve the issue, has left me very disappointed. I wasn't expecting a lifetime guarantee, but I did expect a product used so lightly to last significantly longer than nine months, and I expected better support when it didn't. Based on my experience, I can't recommend Velaris City. The products may look great, but if something goes wrong after purchase, don't expect much help.

Great product and very happy with end result. Looks great on my wall. Stunning in all the ways.

It took a while to get here and I was a bit disappointed overall. From the pictures I thought the cover would show light through it. It doesn't. I got both sides done with the dragon design and nothing shows through.

Terrible communication! When I ask a question, I expect that question to be answered. I don't want to hear excuses nor logistics. I still don't know why my order tracking was all over the place or why someone who placed their order after me received their order before me. The item is as advertised but the customer service is less than satisfactory. 2 stars because the item looks as advertised but mine is different than the one ordered by my son. Mine is missing the spill stopper, if this were a reputable company I would ask for a replacement but I don't feel like dealing with the stress and aggravation of trying to work through this with them. Will definitely never order anything from them again

Next to no communication. The shop app i was forced to download for tracking didn't work. Any communication was a few words about the product progress then rest of email was adds for other products. the cup was missing a gasket will not buy from this company again.

The quality of the cup is great! I am obsessed with the design!

If you place your order 4 weeks before you need the item, its still not enough time. I waited 2 weeks for the order to be completed, and another week for the order status to be updated from "final quality checks" to shipped. Its coming from China, didn't know that otherwise I might have passed since shipping and communication is really hit &miss with offshore companies. This is one that is a real miss. Emails are responded with a form response that doesn't answer any questions. My item has now been stuck in a shipping hub in a city within my state that I've never heard of for 4 days. Requests for status get me an "Its with the shipper, contact them" response but no hints as to how to do that. Its still showing the foreign shipping info, not stateside. I will not be purchasing from them again and I will be posting on every platform