Vector SecurityReviews of vectorsecurity.com

I am very satisfied with the service I am receiving from Vector Security.

We have had our system for almost two years and have had no problems. I have been very satisfied with the system and the service we have received. I would, and have recommended Vector to other people.

We were pleased with our technician. He was very knowledgeable about the equipment and the company. He made sure we were satisfied and also provided us with informational updates. He was very personable and concerned.

installation was quick, professional and satisfying. I would not hesitate to recommend to anyone.

UPDATE2: I have to say, Ann delivered for us (see below). The technicians showed up on time and were very knowledgeable and professional. It took some time to get this figured out, but I am very happy with the final result. UPDATE: After reviewing my post, Vector was quick to respond. My salesperson, Jared R., pushed my concern with management (to be fair, he has limits on what he is authorized to offer clients in a situation like this). At roughly the same, my wife received a call from Ann in customer service. Ann was very helpful and, according to my wife, delightful to deal with). Without getting into details, Ann has proposed a solution that we find very acceptable. I will keep everyone posted on how things turn out. As a result, I am cautiously upgrading my rating from 2 to 3 stars. ORIGINAL POST: They accept no culpability for their shoddy equipment and weak technical capabilities. We purchased a new security system from Vector in Dec 2012, including multiple cameras. The system was installed and an initial test run showed that everything appeared to work "ok". Within a week or so, the cameras stopped working. We had a service call and the technician advised the problem was with our internet service (they are wireless cameras), not the security system. He advised we either buy a signal booster (We did: Two of them, neither worked). At some point in the following months, not only wouldn't the cameras connect via the internet, they stopped working altogether. (There were multiple service calls in between). This time the technician came to the house and actually advised us that in his expert opinon, we must have had some sort of unusual power surge that fried the cameras and that we would need to install all new cameras at a cost of $800 each. It is fascinating to me that Vector's camera system, which never worked correctly in the first place, was the only piece of electronic equipment in the entire house (and there are a lot of them) that was impacted by this unusual power surge. Luckily for them, it could be fixed by us paying them several thousand more dollars. A few more calls, and eventually our sales person offered to look into it and see whether they can replace the cameras at a discount, if not free of charge....long story short, the minute my contract is up we are leaving Vector for one of their competitors. Lesson learned: Once the contract is signed, they dont give a damn about their clients.

My office is in a dangerous neighborhood. My staff feels a lot safer while I am no there

Somehow your policy of not checking if the alarm went off accidentally does not make me feel secure. What if we were forced to turn off the alarm when the system went on. Nobody would check on us. I remember when we first started there would always be a call when the alarm went on. So we were very careful to be sure it did not go on accidentally. And I felt that my children were safe when they got home from school. Now I am rethinking if I should try another system that would address this concern. I tried to do this through you but the agent who answered did not help me.

I have been a customer of Vector for almost 20 years, but I am currently looking for a new security company. I plan to switch to a new company very soon. The quality of customer service at Vector has sunk so low that its representatives have begun insulting the customers. I hope my recent conversation with the service department was recorded. Service calls, even for those of us with a service contract, are difficult to schedule and a long time in the future.