Vector SecurityReviews of vectorsecurity.com

We've been Vector clients since 2015. Never missed a payment. We don't travel much anymore, which was the main reason we got the service in the first place. Since we don't use it anymore, we wanted to get out of the nearly $60 per month fee. The original contract was for three years, and states that after that period the contract would be renewed on a month to month basis and cancellable with 30 day written notice. This is the provision I thought we were operating under. When I sent the letter to cancel, we were told we had another 10 months on the contract, and would have to continue paying. They say in 2021 upgraded my "cell communicator", (nothing else changed about the service) gave us a paper to sign, which was not openly undisclosed except in the fine print, obligated us to another 3 year contract. I was told this was to make my system compatible with "5G". This process seems a little dicey. I don't remember requesting this service change since I know nothing about the technology and would be hard pressed to explain why an upgrade would be needed. We had no idea an "equipment upgrade" would require another 3 year contract, since we were already subscribing to the service. Based on this, I will not recommend this company. Seems like a questionable way to treat long time customers. I might have to bite the bullet on this one, but I'll communicate my disappointment to the company, and any prospective customer that asks me about my experience with Vector.

I've been a customer of Vector since 2005 & they've been great BUT, Since 3 G went away & I had to get a new keypad I've had nothing but problems. Everytime they do an update & "improve" things something doesn't function. On May 5 I went into the hospital. My friends came over to feed my cat. When they put their code in they were told it was wrong. they each tried & finally calld me & I gave them my code. During this 10-15 minutes no call came from Vector & no police showed up. When I returned home everything seemed okay but when I checked to see why my friends couldn't key in I discovered they had all been deleted. Vector then did another "improvement" & I lost everything. Called tech & discovered there was no communication between my keypad & vector. Had to wait a week for the tech to come out & reboot my key pad. I have been unable to contact Vector either by phone or online. Can't delete or reenter my friends codes. I've left my phone # to have them call back & I've been waiting 4 days. My next call willl be to CANCELLATION.

Vector lied about thier program ..I was a customer for 4years ..when my contract was up the price went up and service down WOULD NOT RECOMMEND

I HAVE BEEN CALLING ABOUT MY BILL FOR 2 DAYS AND I HAVE BEEN ON HOLD EVERYTIME.I CALLED PUT MY PHONE ON SPEAKER AND LEFT IT THERE.FINALLY I GOT A RESPONCE, PHONE CALL WAS DISONNECTED.

Dont use them if its a weekend house., They wont service your alarm on weekends, But when they sold me system and later i added, they had weekend service to come. So they promise you the world for a sale but then youre out of luck if there are an issues . When you get new system they are so accommodating. They give you a personal sales rep who calls you back with but once its installed, forget about getting any call backs.,

The alarm service is great and so is the customer service, i would rate them a 5. The reason i rated so low is because of the door bell camera is a piece of crap and doesn't work. They have replaced it 3 times already. Its a waste of money and works when it wants to. I do not recommend the door bell camera.

to long to wait to (1) speak with a person in customer service (2) If you need service its usually a week to 10 days wait. Thats not acceptable in my view.

Do not sign their “agreement” it’s a contract that they will not give you any type of wiggle room with. We have multiple instances where our alarm would go off at like 3 am or random times because the sensors were not aligned properly and absolutely horrify myself and our children. We also have had so many times where the videos would stop recording who was at our front door or wouldn’t load the live feed to show us live who was there. It’s the worst feeling ever especially when you are out of town and you get a notification saying movement at front door but then never get to know who or what was at your front door. To top it all off our home got demolished by a tornado so we don’t even have the home anymore that we had our security system at and they still sent us a bill for almost $800 because they said we had to pay the remaining time left on our contract. Blows my mind that they are more worried about their $800 than they are the fact that their customer lost their home in a tornado. Really really horrible customer service. Look elsewhere if you want to be treated nicely and if you want to feel your home and your family is protected!!