Vector SecurityReviews of vectorsecurity.com

I would've given them a 5, they are very good and responsive. I had to closely read the contract and submit a letter in writing years in advance, which stated that when the initial contract was over, I wanted to go month to month, 3 years after initially signing for service. I wished they made this part easier. I'm satisfied, but I like options as soon as possible. Also, I would like a set price which includes the cell phone app. That was too costly an addition in my opinion. It should be included at a more reasonable price. And the contractor made me feel that when I declined that cell app service, he was keeping the price over that which other customers paid w/o the app service. He also did not leave me a yard sign, but Vector is sending one. Overall very satisfied with Vector, but not a perfect 5 rating.

This company's standards for customer service and the quality that they offer are incomparable. They keep up with the latest technology and are excited about it!!! While trying to decide what systems were best for my home and my business, my sales guy (Steve Diehl) gave me all of my options to choose from and gave his honest opinion about what he thought would work best for me. I appreciate that he took the time to do that. Vector displays what many other companies have forgotten: true customer service. I would recommend them to anyone!!

Everyone I have delt with in this company has been trustworthy and helpful. This is the reason we choose them protect our house and family.

Amy Jarrell at Vector recently helped me with some questions. She was very helpful!

I inherited Vector when I bought my house. I looked into TimeWarner's Intelligent Home, found that TW didn't know what it was doing, called Vector, and found that adding features could enable me to control the thermostat, locks, etc. from afar, via smartphone. I love it thus far.

They always immediately called to check if anything was wrong. Never had any issues with getting everything set up and fulfilling obligations of the alarm went off. The most frustrating part is moving from the location with the home for sale and they absolutely refused to work with us on the matter. Recently separated from the military and living in another state while going to school full time doesn't mean anything to this company as long as they get their money. We understood the obligations with the contract but they didn't make any effort to understand our situation. It is very frustrating that they couldn't either cancel it early or maybe compromise on the price. The security system hasn't been used for over 6 months due to no one living in the home.

So far the only times I have needed Vector is when I have made errors by not turning off my system before opening certain doors or setting off the fire alarm when cooking has gone awry. But every time, they have been quick to respond and very understanding. I have been using them for years, both at this house and my previous home, and so far I have been very satisfied with the service provided.

I feel real secure with vector