Vector SecurityReviews of vectorsecurity.com

It is a good feeling to turn on the alarm before going to bed, knowing that we are safe from an unexpected or unannounced "visitor". When returning home from doing errands, I have peace of mind knowing the alarm system protects our home and that it is safe to enter without concerns of an unwanted confrontation. Several months ago, a workman accidentally turned on the alarm by going under the house while the alarm was on. I had gone out shopping and had told one of the guys that the alarm was on and to not go under the house. Unfortunately the second workman didn't know this and went into the crawl space to retrieve a tool. I was amazed how fast I was called by Vector Security warning me about a possible intrusion. Everything was handled quickly. The alarm system went off, the police swiftly arrived, and took charge of the situation. I was impressed how efficient the problem was handled.

I've had the service for almost 2 years now and am satisfied with my service. I had a lot installed for what seemed to be like a great price.

We could not be more happy with our security system. Our tech was very knowledgable as well as super courteous. We would recommend him and Vector Security to anyone. We are thoroughly pleased with the service we have received.

Matt spent two hours trying to track down the issue of why my security panel wasn't communicating with the monitoring station. He determined that the issue wasn't with my security system but the line itself through TWC. He advised me on what to do in communicating with them about my problem.

we have no problems with our system and have been satisfied

I was finally contacted by an influential person from the company who helped me resolve this issue. Jeff took the time to call on his travel time and made a very conscious effort to understand my situation. Jeff made sure that I was happy with the resolution and assured me that this would not be an issue in the future as he spoke to the staff about situations such as mine. Jeff is a true professional who understands the concepts of superb customer service and because of his time and energy spent in dealing with my situation, I fully expect to return to Vector once moving back to my home state. Thank you Jeff for all you have done for me. I have thoroughly enjoyed my service until today. Due to circumstances beyond my control, I have to move and will not be able to use my service at my new residence in another state. I called to cancel and no one would return my call. 3 calls later I finally get someone who was unpleasant and not helpful. I was told when I got the service that I could cancel anytime and it was easy. The lady I spoke to stated I still had some time left on a contract (I certainly don't remember signing anything with contractual time limits and/or the salesman did a great job of covering that part up). The female also gave me some tedious method to cancel which seems as though its doing thier best to lock you in. This does not make me want to have Vector in the future when I get to return back to my home state and I certainly cannot, with a clear conscience, recommend Vector to anyone.

Excellent service, excellent people answering the phone always there to help. I am very please

I like the service very best out there