Vector SecurityReviews of vectorsecurity.com

We have nothing but praise for Vector's services.

I use Vector to protect my house and property from burglary and fire. They are always courteous and on time and have excellent employees. My only negative is that they charge more per month than other companies.

I don't have much basis for rating this service even though I have been a customer for three years. I have not had many false alarms, which is good. In the single experience that I had the notification call did not have a caller ID identifying Vector. Vector claims this practice is for safety in the event an intruder is actually in the house with the homeowner, which I understand. However, I which they offered the option to send a text to my cell phone to alert me. My call ended up going to voicemail and the voicemail was not picked up for several hours. Overall good service....I guess.

No problem with ,my experience with Vector Security. However I have a couple of questions or comments: 1. Why is your monthly cost so much more expensive (25%+/-) than your major competitors? 2. If something goes wrong with the system, why is there a service charge for a service person to come and repair "your system".? It is not my system. It is "your System". If it does not work, you come and fix it. Free of charge!

The services are not bad, but numerous times the alarm has gone off due to defective sensors and no one called to check whether it was a break in or a false alarm. Secondly, your technicians have serviced the property several times over the last 18 months to fix numerous false alarms. Yet, the problem still persists. To get a technician to come back to service the defective sensors, we have to wait nearly two weeks! In the meantime, the alarm continues to go off in the middle of the night AND no one has called from your monitoring service. Your service used to be punctual and readily available. However, I believe that your company is over booked and unable to handle the volume of new work. I hope that this is a dip in your company and is not a prelude to service to come. I am not complaining, but since you asked for my review, here is my honest answer. I hope that this helps you to improve services.

During the initial consultation, there was nothing mentioned about a contract. Now we have to continue paying them for 3 years even though we don't even use their extremely annoying alarm system which you cannot turn the volume off.

In our two years plus with Vector we have interacted with people from the company 3 or 4 times. At about a year we had some issues with the equipment. A technician came out, worked on the system, and we had not had any problems since then. Within the past two months we have had two incidents where the alarm was triggered. In both cases there was prompt telephone response from Vector personnel (in one case the police were dispatched). Both situations were because of "house sitters that we had employed". The actions of Vector personnel were just what we would have wanted.