Vector SecurityReviews of vectorsecurity.com

I had Vector Security now for about 5 years now. They can be a little slow answering calls in regards to service. The times I have activated the alarm by accident, they were very quick in calling me asking if everything was OK. I feel safe and confident that my property is being monitored 24/7. I just got my equipment upgraded with outdoor cameras and a digital panel. I can now monitor, view my cameras, and activate the equipment from my smart phone. I gave it a 4 star due to the slow response from the service department. It took almost 2 weeks to get a malfunctioning sensor changed.

I have had very good experiences with Vector. If the alarm goes off, I receive a phone call from Vector within a minute to check on the situation. When I've needed service on my equipment, it was easy to arrange a prompt visit from a technician, and the work was done correctly the FIRST time.

When the original equipment was installed, it was never explained that I should get a service plan with it. When I got the agreement that I have been paying on for over 8 years, the rep/installer never said that was going to be the case. I understood that the monthly payment included that service for equipment "ware and tear" replacement over the years. SMH....

Overall good customer support and system. I wish they had an option to pay online (one time payment) but think you can only mail in your payment or setup an auto draft. Needed a faulty sensor replaced but opted out once they quoted me an absurd hourly rate for the tech to come in and swap it. Should only take 5-10 minutes but your charged a standard call out fee and 1 hr minimum. Things may have changed but I recall it was expensive.

Never hear from the company to test my equipment I don't no if it work or not ,you need to test equipment once a year to make show it in working order

I would recommend Vector Security. They have been admirable in installation, repair, always there when an alarm is set off and friendly, competent and polite.

The sales representative explained the system and our options thoroughly. He mapped out the best plan for us and quoted a very competitive price. He was available to answer questions that our board of directors or membership might have. The technician arrived ahead of time and did a great job. He was very patient and helpful. I would highly recommend Vector to anyone.

We had no issues with Vector. Any time we had an issue with our cable line a service person came to the house and fixed the connectivity issues caused by the cable company. Never once were we billed. The we very responsive to false alarms and alway very professional. I would recommend them to the new owners of our house.