Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

575 approved reviews, newest moderated first

MR. GLENN S.
Aug 20, 2015
Smoke detector malfunction
Unusually poor service on this call. It took two trips by two different technicians. First technician merely replaced a battery...second technician replaced the unit based on what he saw and said that's what should have been done on the first call.
Response from Vector SecurityAug 21, 2015
Hello Mr. Shively, Thank you for your review. We apologize for the incident. Our goal is to fix all issues on the first service call. However, troubleshooting a problem is sometimes trial and error due to many factors that could affect the performance of your system. We know your time is important and we thank you for your patience and loyalty to Vector Security.
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GABRIEL S.
Aug 20, 2015
Three weeks' delay
After I replaced the back-up battery, the keypad kept flashing. No one could help me over the phone. Finally, a technician was assigned to come out and solve the problem. Before coming out, the technician - 3 weeks after my initial complaints - called by phone and solved the issue in 1 minute. Why couldn't the people at Vector Center do that right away?
Response from Vector SecurityAug 21, 2015
Hi Gabriel, Thank you for your review. We apologize that your problem was not fixed in a timely manner. We strive to respond quickly to our service requests, however, there are times when scheduling takes longer than usual. Please know this is a rare instance. We are glad, though, that your issue was resolved. Thank you for your patience and loyalty.
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GERALDINE M.
Aug 20, 2015
I had no problems with Vector. I was able to find a lower rate with another company. I was paying a much higher rate with Vector.
I would advise others to shop around and compare prices with all of these security companies.
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GLORIA S.
Aug 20, 2015
Comfortable & friendly treatment
Everyone I ever dealt with was easy to work with. There were very few instances where the alarm went off and most of them were my fault of forgetting that I had set the alarm and opening one of the doors accidentally. I don't understand what terms and conditions you are requesting below. I do not intend to continue my contract with Vector. I have had them for 5 years and it expires this month.
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KELLY J.
Aug 14, 2015
Security
My experience has been good. The response time lately has been better than a few months ago. When my alarm goes off I want to know that I have some back up if needed!
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GREG C.
Aug 14, 2015
An ok company
You'd think that after 20+ years of uninterrupted central monitoring payments they would offer some system upgrades or replacement instead of just trying to sell me a new 2015-style home system with a higher monthly fee........
Response from Vector SecurityAug 14, 2015
Hi Greg, Thank you for your loyalty to Vector Security. We are having your branch contact you to address your concerns.
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BILL C.
Aug 13, 2015
Great reaction and response!
A couple of years ago during the summer when I had to be away from home 3 weekends in a row, I was broken into each weekend. However, due to Vectors system each time the police were notified and their response was timely enough to thwart the criminals attempted thievery. Fortunately the attempts stopped and there have been no further broachings of the system since.
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GRACE G.
Aug 12, 2015
Realiable and affordable security service
So far I have had a good experience with the security system. Really have felt more secure with the upgrade to the camera and remote locks. The service have been reliable and affordable. Thanks
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