Vector SecurityReviews of vectorsecurity.com

We have had Vector security for SIX years... They have never come out to service the system like they promised. We decided it was time to let them go when we removed one of the sensors from the door and they called us an ENTIRE YEAR later to let us know the sensor wasn't working properly. We called to cancel and were given three different options. Copied straight from the e-mail: Two options: 1. upgrade panel to a 2GIG with MVS interactive 2 sensors free installation same price 41.19 3 year term 2. keep the same panel lower the rate to 36.00 monthly free smoke detector with free installation 3 year term 3. give you 3 months of free services a month to month contract ( you can cancel at any time with a 30 day notice). We decided to go with the last one, but not wait the three free months. We wanted to cancel ASAP so we can get a system from a different company. When we called to get the paper work they decided to tell us "well, since you never signed your month to month plan, you have to pay us for a year" No. We were never told we were put on a month to month contract and we have paid every single month for six years. We were JUST told we could have three months free and then cancel and now when we tell you to cancel it you are going to try and tell us we owe you a year?? The customer service representative was extremely rude and eventually decided that we could cancel our services. We faxed all of the paper work to have our account canceled and a month later the still took our monthly payment out of our account! I have never been so disgusted with a company before. I heard horrible things about Vector before we had our system installed but decided to give them the benefit of the doubt.... horrible mistake. Do yourself a favor, go with a different company.

Everyone I have ever spoken with has been very courteous and polite. The people selling their srvice, who I must assume were contracted, were running a scam. They take advantage of the fine print and next thing you know your stuck paying for FIVE YEARS after they tell you it's three. Ultimately it's all on me for not taking the time but I'm not an idiot and would never agree to a 5 year contract. Looking back over the contract that I requested be sent to me I believe some of the places where my initials are look possibly forged. But, it's my word against theirs. With all the available services out there and options for connected homes now Vector is simply average and mediocre with a long term contract.

Central monitoring called me while I was in the bathroom. I called back within a minute and they had already called the police. I was told there was a signal that they could not identify. I told them I was in the house and the panel was a steady green. While speaking to them the police showed up and were not happy that I was home and they were called. I asked central monitoring to figure out what was wrong and call me back. They never did. Therefore, I am not pleased at all. In addition, they left a message on my backup's number. Whoever made the call to them they had to listen to the message several times as the person was inarticulate.

They make promises that they keep. Appointments are on schedule, and their personnel are knowledgeable, and explain clearly what they are going to do. My experience with the entire process form appointment, to completion is perfect. You can use Vector in total confidence of a job well done.

Great job. Everything was taken care care of. Thanks Chris!

Our system usually works quite well. There have been a few alerts on our system that read "system failed". Not a comforting thought as you about to go to bed for the evening. The price is consistent with a bonus for each new referral that signs up for service.

I have had Vector Security for many years. They are always prompt and every person who has ever answered my calls was so courteous and helpful. I have never had a single complaint against the Company nor any of the employees. Sincerely, Helen J Bilbro

I have been with Vector now for more than 10 yrs and I'm completely satisfied with them.