Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

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Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Vector Security reviews

575 approved reviews, newest moderated first

RONALD K.
Oct 1, 2015
GREAT!!!!
GREAT!! JOB!!!!
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HOWARD & FRANCES W.
Oct 1, 2015
I enjoyed the service call.
Several of my door magnets were broken, wobbly or just not functioning. Your technician identified the problem and fixed it quickly--he even allowed me to follow him around and ask stupid questions. And to provide icing on the cake, he made sure to replace the black devices with white ones, matching the color of the door trim. All in all, the experience was pleasurable.
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HELEN P.
Oct 1, 2015
Very disappointed in Vector service
According to Vector, there alarm must sound for 30 seconds or more before the police are summoned. This is enough time for an intruder to enter the house, and cause great harm. Neither the service nor the customer support are worth the cost.
Response from Vector SecurityOct 1, 2015
Hi Helen, Thank you for your review. When an alarm is triggered, there is a slight delay while we take measures to verify the alarm is real. This process helps ensure emergency resources are reserved for true emergencies, reduces false alarm dispatches and saves valuable human and financial resources.
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PAT & MARY M.
Oct 1, 2015
A Responsive and Excellent Security Partner
We have used Vector for almost 20 years. They provide security to my home and my office. They are very responsive, contact us immediately for any issue that might arise. When someone enters my home and does not turn off the alarm properly, usually a contractor with permission, I am alerted immediately. Luckily there have been no break ins, but when a malfunction occurs, they are right on it. We do not have Vector Security in our second home in MD. They are not around, here. We do wish we had them in MD also.
Response from Vector SecurityOct 1, 2015
Hello Pat and Mary, Thank you for being such loyal customers of Vector Security. We are glad to hear you've been pleased with your service over the last 20 years. You'll be happy to know we do offer home security and home automation solutions in Maryland! We will have the local branch there contact you with more information. Thanks again and have a great day!
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JIM CAMPBELL AND DEBRA G.
Sep 30, 2015
Long time customer
We have been customers of Vector Security and legacy companies for 28 years. There were opportunities to switch, but we have been pleased with the excellent responsiveness to alarms and for service, which has been very limited. We would recommend Vector without reservations to any new customer.
Response from Vector SecuritySep 30, 2015
Hello Jim and Debra, Thank you so much for your review and for your loyalty to our company! We look forward to continuing to serve you.
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HAROLD FAWTHROP J.
Sep 30, 2015
Answering service needs more basic training
Answering service needs more training. Several times that I have called the consultant was not able to answer a simple question concerning turning off part of my security system until a repair person could arrive to fix problem. Several times a battery went bad in garage and had to turn off complete system. Would have liked to by passed garage and alarmed house. Repair person to house have always been polite and fixed problem
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DAVID & TRACY H.
Sep 30, 2015
Vector Security Review
No issues, knock on wood. They always call within a min, makes us feel safe. When equipment was bad (one time) they came out and fixed quickly.
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JOE A.
Sep 30, 2015
Recent Service
The Technician you sent was competent and courteous. Getting the appointment was a different story. When something malfunctions, we should not have to insist on an a timely appointment. we were initially offered a 10 day delay which was unacceptable.
Response from Vector SecuritySep 30, 2015
Hi Joe, Thank you for your feedback. We do our best to accommodate our customers’ schedules, but occasionally, the number of appointments we need to address may cause a longer than usual wait for your service to be completed. We continue to adjust our staffing and service hours to address these issues in order to improve scheduling and appointment availability. We apologize for any inconvenience and appreciate your loyalty to Vector Security.
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