Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Alan G.
Overall this went very smoothly. Christopher was very proactive and thorough from the beginning. Completely delivered on all of the policy benefits.
Response from Vault InsuranceSep 26, 2022
Thank you for your kind words, Alan! We are thrilled to hear that you had such a positive experience working with Chris. We look forward to continuing to provide top-notch service to you and all of our customers.
Bradley
Excellent service.
Response from Vault InsuranceSep 26, 2022
Bradley, thank you for taking the time to share your feedback. We're so happy to hear you've received excellent service. If you need anything, you can always trust Vault!
David P.
WE had a very unfortunate incidence of cyber theft. Our claims rep Derek Franks was helpful, empathetic, thorough, and understanding. this claim was handled quickly and efficiently. We are thankful!!
Response from Vault InsuranceSep 26, 2022
David, thank you for your feedback. We understand how stressful this time can be, and we are thrilled to hear your experience with Derek was nothing short of seamless. At Vault, we always strive to provide the best service and feel lucky to serve customers like you!
Andrew S.
Very positive experience with a recent lightning strike homeowners claim. Derek Franks was our adjuster; he was knowledgeable and responsive and saw our claim through to completion. Extremely satisfied with Derek and the Vault claim process.
Response from Vault InsuranceSep 22, 2022
Thank you so much for sharing feedback on your experience working with Derek. A claim can be extremely stressful and we are thrilled that the process was made easier on you! If you need anything, you can always trust Vault!
Cary R.
I literally have never had a more pleasant experience with a claim. Lauraleigh Weaver made our lightning bolt house damage much easier to deal with. She was quick to respond with empathy and direction and proceeded apace to get us reimbursed. Lauraleigh is what any smart employer desires in a customer service professional.
Response from Vault InsuranceSep 21, 2022
Thanks so much for taking the time to share your feedback with Vault, Cary. It's great to hear that you had a positive experience working with Lauraleigh! We strive to provide the highest level of customer service and to make the claims process as easy on our customers as possible. We are thrilled to hear you are satisfied with the process!
Patricia Young B.
Vault responded immediately to my notice regarding damage to my car by another motorist. They promptly arranged for the repairs, provided a rental car during the repair period and handled the claim swiftly and without challenge. Best experience I have ever had working with an insurance company.
Response from Vault InsuranceSep 20, 2022
Patricia, thank you so much for providing your positive feedback. We're glad to hear that you received such a high level of service. A claim can be extremely stressful and we are thrilled to hear that the process was swift and seamless!
Will
Vault is top notch. My adjuster Derek was honest, helpful, and went above and beyond to provide a smooth experience. Would highly recommend this company to anyone willing to pay a slight premium for a much better experience.
Response from Vault InsuranceSep 15, 2022
Will, thank you for sharing feedback on your positive experience working with Vault. We are so glad to hear that you received this level of service and attention from Derek. At Vault, we always strive to provide the best service and feel lucky to serve customers like you!
David V.
Amazing people- couldn’t have been more helpful after our accident. Went well above and beyond!
Response from Vault InsuranceSep 13, 2022
David, thank you so much for sharing your feedback. We are glad to hear that your experience working with the Vault team was so positive! If you need anything, you can always trust Vault!