Vault InsuranceReviews of vault.insurance

Response from Vault InsuranceFeb 14, 2024

We appreciate you sharing your feedback, Lewis. We are glad to hear that your claim was quickly paid in full and understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We do appreciate you understanding.

Response from Vault InsuranceJul 24, 2023

We appreciate you taking the time to share this feedback, Terence. We're so happy to hear that despite an initial hiccup, your experience with us was smooth!

Response from Vault InsuranceMay 3, 2023

Hello Mark and Daina, we're sorry to hear your claims process was not as expected. We are deeply committed to providing a one of a kind claims experience for all of our customers. Please let us know if you have any questions or concerns at this time.

Response from Vault InsuranceOct 18, 2022

Erin, thank you for taking the time to share your feedback. We're happy to hear your experience with us at Vault was nothing short of helpful and thorough. We take pride in providing excellent service to our customers and we are always here to help! Please let us know if there is anything else we can do for you at this time.

Response from Vault InsuranceAug 24, 2022

Paul, thank you for taking the time to share feedback with the Vault team, we greatly appreciate it. We’re glad to hear the claims process went smoothly and you were able to receive repairs quickly. We are deeply committed to great customer service, and would be more than happy to discuss this with you.

Response from Vault InsuranceMay 11, 2022

Thanks so much for the feedback, Matthew. In order to always provide the best customer experience, Vault is deeply committed to receiving and acting upon all feedback. We are actively working to expand our emergency response and repair contractors to address your concern, and again appreciate you sharing. If you need further assistance, please don’t hesitate to reach out.

Response from Vault InsuranceAug 6, 2021

Donald, thank you for taking the time to share your feedback! At Vault, we take pride in connecting efficiently with our agents and are so happy to hear that you have had a positive experience working with our team. We are grateful for agents like you!

Response from Vault InsuranceJul 14, 2021

Hillary, thank you for taking the time to respond to this post and for sharing your experience with Vault. We appreciate your transparency and are working to improve our technology and constantly evolve as a company. We feel fortunate to be working with agents like you!