Vault InsuranceReviews of vault.insurance

Response from Vault InsuranceMay 15, 2025

Thank you for taking the time to leave a review. It sounds like you may be referring to a different company. We are Vault Insurance, a provider of high-net-worth personal insurance, and we are not affiliated with Vault Health or any health insurance services. We understand how frustrating healthcare issues can be, and we hope you're able to get in touch with the correct company to address your concerns. If there's anything we can help clarify about our services, feel free to reach out directly. Wishing you the best, The Vault Insurance Team

Response from Vault InsuranceFeb 21, 2024

Thank you for sharing your feedback with us, Monica. We apologize for any inconvenience or frustration you've experienced with Vault. Your concerns regarding coverage issues, difficulty in making changes, and lack of an online platform for verifying information are duly noted. We strive to provide a seamless and user-friendly experience for our customers, and we will take your feedback into account to improve our services. If you have any further concerns or specific issues you'd like to address, please feel free to reach out to your broker directly. We appreciate your patience and understanding.

Response from Vault InsuranceFeb 21, 2024

We understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. We adhere to our policy of informing our customers and their agents about the rationale behind any cancellations and the reasoning behind all claim decisions. If you have questions, please contact your agent for more details. We appreciate your understanding.

Response from Vault InsuranceFeb 21, 2024

David, we understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We appreciate your understanding.

Response from Vault InsuranceFeb 14, 2024

Susan, we understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. We appreciate your understanding.

Response from Vault InsuranceJan 19, 2024

We are sorry to hear about your experience, John. We take your concerns seriously and apologize for any inconvenience caused. Our goal is to provide excellent service, and it's disappointing to hear that we fell short in addressing your concerns and providing the information you needed. Our team will look into this matter further. Thank you for bringing this to our attention.