Don N.
Great service
I had a greeat
Response from Vault InsuranceOct 12, 2022
Don, thank you for taking the time to share your feedback with us. At Vault, we strive to provide the best service and feel lucky to serve customers like you!

Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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435 approved reviews, newest moderated first
Don N.
I had a greeat
Response from Vault InsuranceOct 12, 2022
Don, thank you for taking the time to share your feedback with us. At Vault, we strive to provide the best service and feel lucky to serve customers like you!
Kevin A.
We have had our insurance with Vault for just under a year. Unfortunately, we experienced the loss of three vehicles due to hurricane Ian’s landfall in Southwest Florida. My experience with the Vault claims process could not have been more seamless, efficient, helpful, and effective! From the very first phone call to Vault, the immediate towing of our vehicles, to receipt of our payment - was all completed in less than one week. Truly fantastic service!
Response from Vault InsuranceOct 11, 2022
Thank you so much for sharing feedback on your experience working with us, Kevin. A claim during this already difficult time can be extremely stressful and we're happy to hear that the process was made easier on you. If you need anything, you can always trust Vault!
Axel R.
We had a number of items stolen from our driveway while cleaning up Ian's mess. It was an absolute pleasure dealing with our Claims Adjuster, Derek throughout the process! Exceptionally helpful, knowledgeable and easy to work with!!
Response from Vault InsuranceOct 10, 2022
Thank you for sharing your kind words, Axel. We're so happy to hear you've had a positive experience working with Derek and the Vault team. We always strive to provide the best service and feel lucky to serve customers like you!
Peter J.
Had total loss of car because of Ian flooding. No debate, claim settled. Was a mixup on payment and you took initiative to inform me and correct. I liked how phones were answered by humans.
Response from Vault InsuranceOct 10, 2022
Peter, thank you so much for sharing your feedback. We understand what a stressful time this has been, and Vault is here to make every step along the way easier for our customers. We take pride in our customer service, and are thrilled to hear you've had a positive experience.
Bruce L.
We have Vault Insurance. Our cars were totaled. Chris, our Vault rep, was AWESOME! He was caring, helpful, and got us us taken care of. We received our checks within a week. We are thrilled. This type of service is unheard of. Chris…job well done! Thank you for making this easy!
Response from Vault InsuranceOct 6, 2022
Bruce, thank you so much for your kind feedback. We're thrilled to hear you've had such a great experience working with Vault and Chris. We are grateful to have your trust and will always provide the highest level of customer service during a time when you need us most.
TinTampa
I requested a review of my policy to: 1. remove sinkhole coverage 2. update the age of the roof of my primary dwelling (it is only 4 years old, but the policy says it is more than 20 years old) I believe this should lower my premium, but instead, none of these changes were made, and my premiums went up.
Response from Vault InsuranceOct 5, 2022
Tim, thank you for bringing this issue to our attention. We sincerely apologize for any mishandling of changes you discussed with your agent. We're glad we were able to work directly with you and your broker to resolve this. Please let us know if there is anything else we can do for you at this time.
Pradip P.
I had a mishap and experience with Vault team was exceptional in helping the repair rental etc.
Response from Vault InsuranceOct 3, 2022
Pradip, thank you so much for taking the time to share your experience with Vault. We look forward to continuing to serve amazing customers just like you!
Konrad H.
Thorough and timely
Response from Vault InsuranceSep 28, 2022
Thank you for taking the time to share your feedback with us, Konrad. At Vault, we strive to provide the best service and feel lucky to serve customers like you!