Vault InsuranceReviews of vault.insurance

Wow. I wouldn’t believe it if I didn’t experience it myself. I’ve heard about Vault’s claim service over the last few years but never did I expect to have a sizeable claim. After hurricane Ian, I experienced first hand how tremendous Vault really is as a company. From the initial phone call I got the impression that they really cared. I was told I would hear from my claims adjuster within 2 hours, it was less than that. Cell service was horrible for a few days but my adjuster, Derek Franks, was more than patient with me. I was treated with kindness and felt as if Derek genuinely cared about me and my house/situation. It’s rare to find a person who can make you feel that way, especially over the phone. I don’t know any other adjusters at Vault, I’m sure they are all fantastic! I must say that Vault is extremely lucky to have Derek as an employee because he obtains qualities and attributes that you need from your frontline employees. Vault’s reputation is largely built on their adjusters and how clients are treated throughout their claims process. I can confidently say that I am a client for life. I feel honored to be insured with Vault and further that all of my lines of business are with them. I hope that I never have to utilize them in the manner that I just went through, but if I do, I know what to expect. A++ service, thank you Vault!

My agent and the adjuster have both been amazing! They have both been very responsive and willing to help with any concerns or needs that I have had.

I just filled this out guess it’s in the cloud somewhere Previously I gave you 5 stars. I explained how quickly Your people helped me. Initially you wanted me to do a computer thing. I explained that I’m 75, write checks and paper receipts are welcome. I’m not of the 21th century and I’m sure you were thinking “ Yatta, Yatta ,Yatta.” Thank you , Carolyn Sherman Date of experience Sept 19

I never imagined an insurance company would provide the level of service Vault did during my recent loss! It seemed like my adjuster (Donnie) was dedicated to just me, although I know he had to be very busy given the recent storm in Florida. Although the loss of my car collection was very sad, Donnie made the claims resolution process painless. Thank you!

Super simple process getting windshield replaced.

I reported my claim and was contacted my an adjuster the same day. He was very friendly, helpful, patient and knowledgeable. The only thing keeping this from 5 stars was that I felt like the Audi dealership took advantage of the situation and I wished that maybe their evaluation was looked at more closely.

Donnie Vaughn was very helpful in processing my car claims due to hurricane Ian

Our house was struck by lightning resulting in a claim with vault. Mr Franks was our adjuster and took care of us quickly and professionally every step of the way!