Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
J. Michael Moses (.
We received prompt approval for our windshield replacement through Safelite. Our work was completed without significant delay, and were very satisfied with the service we experienced with Vault
Response from Vault InsuranceOct 31, 2022
James, thank you for sharing your feedback with us! We're thrilled to hear you've had a positive experience working with us as we strive to provide great service to all of our customers.
RSA
Fast response. Thorough examination of the house and property. Straightforward discussion of what is and isn't covered. We had very little damage from a Cat 4 hurricane, so the entire process was quick and easy.
Response from Vault InsuranceOct 31, 2022
Richard, thank you for your taking the time to share your positive feedback. As we always strive to provide the best customer service to all of our customers, we are happy to hear that you feel this way!
Tammy
We were severely impacted by hurricane Ian. The vault team helped get cleanup crews and generators in to save my home. They’ve expedited getting the right adjusters out to assess. Communication has been flawless. Highly recommend this company.
Response from Vault InsuranceOct 31, 2022
Thank you for taking time to share your feedback, Tammy. A claim of this magnitude can be extremely stressful and we are thrilled that the process was made easier on you! If you need anything, you can always trust Vault!
Mark M.
Vault Insurance - the perfect example of what an insurance company can and should be! We experienced quite a bit of damage as a result of Hurricane Ian and as a result, needed to submit a claim to Vault. From the moment we contacted Vault, they were incredibly responsive and efficient in every regard. We were immediately put in touch with Derek Franks, our insurance adjuster, who was extremely helpful, professional and responsive. He kept us updated on every facet of the process and was very helpful in every respect. This was our first claims experience with Vault and can honestly say that their level of professionalism and customer support knows no bounds! Thank you for looking after us so well!
Response from Vault InsuranceOct 31, 2022
Mark, thank you so much for taking the time to share your feedback. We’re thrilled to hear your experience with Derek and the Vault team was so positive. Thank you for trusting us and if you need anything, you can always trust Vault!
Roger C.
Vault made sure they were in touch after the hurricane with information on adjuster, restoration information and communications are next steps.
Response from Vault InsuranceOct 26, 2022
Roger, thank you for taking the time to share your feedback with us. We take pride in our speed and thoroughness when it comes to your claims and we're happy you've experienced just that!
Axel R.
Vault Insurance is awesome! We lost a number of items as a result of Hurricane Ian and had to submit a claim to Vault. We have heard all the insurance claim horror stories and since we have never made an insurance claim, we were concerned. Our Claims Adjuster, Derek Franks, was unbelievably responsive, professional and easy-to-deal with. Our claim was settled almost immediately.
Response from Vault InsuranceOct 24, 2022
Axel, thank you for taking the time to share your story and experience with us. At Vault, we pride ourselves on delivering excellent service to our customers when they need us most and we are thrilled to hear you've received just that. You can always trust Vault!
Gary R.
Great communication Great knowledge Caring people
Response from Vault InsuranceOct 24, 2022
Thank you for your kind words, Gary! We appreciate your feedback so much and are happy to hear you've received great service from the Vault team.
Mike G.
Our claim representative Jimmy made the whole process smooth from beginning to end. Highly recommend Vault!
Response from Vault InsuranceOct 24, 2022
Mike, thank you for your feedback! We're so happy to hear you've had a positive experience working with Jimmy and the entire Vault team!