Valyōu FurnitureReviews of valyoufurniture.com

You’ll be sorry. Waited 6 months for a couch, got tired of waiting and contacting them a handful of times and each time they say, we’ll know more by the end of the month. No communication at all. Asked for a refund and they said they wouldn’t be able to because they have a different credit card processing company now. They will take your money!! And it’s funny they’re reaching out on Trust pilot asking for customers order numbers on here when they haven’t gotten one accurate date of arrival or any phone calls to their customers. What a slap in the face.

I purchased a couch from Valyou and the whole experience was fantastic! I love the couch and how it fits in my home as well as how easy it was to assemble. My dog also loves it and feels super comfortable on it! Their customer service is top notch and I knew where my purchase was at every step of the way. The delivery team was also great as they made sure they were delivering to the right address (my residence is a bit hard to find and I have had packages delivered to other places before). The overall experience was great and I would recommend it to all friends and family looking for furniture in the future.

bought a feathers sectional, delivered on the exact date that was originally communicated. very comfy, only reason for 4 / 5 stars is my friend has the same couch and theirs is a little more cushioned than mine.

I absolutely love my Feathers Sectional. It’s absolutely beautiful and so incredibly comfortable. I’ve received so many compliments from my friends. I was equally impressed with theircustomer service. I was given a two hour delivery window and a phone call 20 minutes before the truck arrived at my home. It doesn’t get any better than that. I have told so many people about your wonderful furniture and your incredible customer service. What a combo! Thanks again, Gwendolyn

Had a great experience! The couch is super comfortable and delivered as promised! Great value for the price!

I found the couch in an influencer article. I ordered and it was delivered within a week. I had no issues with customer service or delivery and it’s very comfortable.

This is one of the most awful companies I have ever dealt with. Ordered a sectional couch in January of 2021 with an expected delivery in March. Anticipated delivery was coming only to get an email stating that my couch had an unexpected delay with a delivery date the following month. I continued to get monthly emails saying my order was about to ship, then only to be followed my another email stating there was yet another delay. Finally in October of 2022 I had had enough and cancelled my order. I was first given a “credit” in my Valyou wallet that I was never able to access. After several text messages and phone calls someone from Valyou agreed to send a refund check. That never showed up, however, that was only in my benefit. Talking to several other disappointed customers, some of them received a refund check only for it to bounce. Valyou claims up and down that their transaction platform changed and that they’re unable to refund the original payment. They have also told me that they were acquired by another company and they’ve pretty much have washed their hands of all these ripped off customers.

BUYER BEWARE Upon reading many reviews of Valyou Furniture and cross referencing them with my personal experience with the company, I noticed a consistent theme that the company appears to utilize to ensure that clients can never be refunded their money. For those that are just skimming through reviews, I can summarize Valyou’s business practice which they apparently deploy to deceive numerous customers. I also included my personal experience afterward: 1) Customer decides to either return received items or cancel items that are mysteriously taking too long to receive. 2) Valyou gives customers false hope that either their order is on the way or as in my case a refund check is on the way. All of this buys Valyou Furniture time so that the customer falls outside of the dispute window with their credit card company/bank. 3) The check never arrives (as in my case) and for those checks that do arrive as in other’s experiences, the check bounces and is invalid. (Valyou purposely sends out fake checks according to other customers) 4) Valyou informs the customer to dispute the charge with the bank, but too much time has elapsed between the course of steps 1-3. Now the customer cannot even successfully dispute the charge. 5) Valyou keeps the money even when in some cases, the ordered good was never delivered. I ordered furniture from Valyou on 12/27/21, and decided to return it shortly after receiving it, due to the furniture not being the quality expected. I followed all the return instructions to the dot. For whatever reason it took Valyou over 2 months to coordinate the pickup from when I notified them that I would like to return the furniture. When I sought a refund, I was put through a classic run around scheme: First, Valyou informed me that they cannot credit back to my credit card. After I refused the store credit, they offered to send me a check. On 8/16/22 Valyou emailed me that the check will arrive in 30 days. I never received the check and followed up in October 2022 to learn that they never sent the check out. They informed me that the check is a “new process” and they had to make sure they get it right. They told me to dispute the charge with my bank if I can no longer wait for the check. I contacted my bank and learned that the charge cannot be disputed, because too much time has elapsed from the date of original charge. (How convenient of Valyou to first give me false hope that I can be refunded via check, when in reality they just bought time so that I would fall outside of the dispute window and thus be unable to receive my money back). The fact that this company has the audacity to purposely send fake checks out to customers (for those that actually receive them) proves that they never intend to refund money. I have already submitted my complaint to the District Attorney of my state and preparing my own civil lawsuit against the company.