Valyōu FurnitureReviews of valyoufurniture.com

Fraudulent company who steals your money and is filled with false promises. DO NOT order ANYTHING from them. I currently have a small claims case with them to get all of my money back. They are also currently being investigated by a Hawaiian consumer protection agency. Hopefully they will be shut down soon. They have screwed hundreds of people by never delivering and upon canceling your order they tell you to dispute the charges with your bank because they are no longer working with the payment company they used upon purchase (that company pulled out and is also suing them). December 2021 I placed my order…😞

RUN AWAY, DO NOT BUY, SCAM CITY. We ordered a couch in May of last year with a shipping estimate of a month. After it didn't arrive in that time, we received promise after promise from customer service that we would get our couch "within the next week." Well, that turned into four months. We never got the couch. When we tried to ask for a refund, they said no. They said their items are eligible for return within 14 business days of the PURCHASE DATE. We hadn't even received the couch yet but we were... out of time to return it? What? We contested the charge as fraudulent with our credit card company, Amex. Amex gave us our money back when Valyou would not, because that's what reputable businesses do. Valyou's customer service was extremely rude and gaslit us the entire way once we expressed dissatisfaction with not having our stuff for four months and not knowing when it would arrive. When we said we'd be contesting the charge with Amex, Valyou said that if we did that, they wouldn't even consider giving us store credit for a return (which was clearly not on the table if they never ship anything). Basically, run. I know that Feathers couch looks too good to be true - it is! These people have been exposed for fake reviews before and have screwed *at least* hundreds of people out of their money. A local paper in Kapolei did a report on it, and there is at least one lawsuit against the company for defrauding consumers. They must have been successful at scrubbing older bad reviews, because they disappear every few months it seems. The company has a working capital issue and is letting that cost fall on customers. DO YOURSELF A FAVOR AND RUN IN THE OTHER DIRECTION. Edit: Order #VFM49820.

This is the worst furniture company I've ever dealt with. Actually I've never had a problem buying furniture until Valyou. I've been waiting for a year! had to cancel my order last week. They never contacted me, not one time to update me on my order. I had to reach out every time and I got the same answer, it'll be another month. Then they said they tried to refund my money and it failed. I turn them over to my credit card company and they're going to take care of it. I never once got a sorry or anything from this ridiculous company. I would definitely recommend staying away from Valyou! Order# VFM49909

Visited their showroom in Hawaii and loved it. Ordered several pieces but only received partial order. I could never get a straight answer from customer service (it’s shipped, in transit, in New Jersey warehouse being shipped back to California). I eventually asked for a refund in February ‘23 (order placed October ‘22). They were receiving an “error” when they tried to process the refund and explained the only way I could get my $$ back is to dispute the charge with my bank. I still have yet to receive any money back. It’s been very stressful to deal with all of this, on top of not having furniture for our guests over the holidays. Really wanted to support this company but the operations are terrible. Edit: I received the response below and provided my order number and additional details hoping it would help. I have yet to be contacted to correct this issue.

Placed an order for a Feathers sectional on 5/28/22, with a estimated delivery of 6/29/22. 9 Months later on 3/6/23, still no couch, and no delivery date. When I contacted them on 3/6/23, I was told "Upon checking, we still don't have a delivery date for your order. It will probably take a few more weeks but I can't provide an exact day at the moment". #VFM51498

From start to finish Valyou was attentive to my needs. I ordered two Feathers Arm Chairs and the small sectional Feathers with lounge as well as an ottoman. The furniture was suppose to come the beginning or middle of March and came on March 1st! I was very excited to receive it. I admit I read some reviews saying that their furniture took forever to get so I was nervous. Mine came exactly on schedule , if not sooner! The delivery guys Cameron and Scott were fantastic and brought my furniture inside for me even though I ordered porch delivery, it was a rainy day so I was very relieved that they did this for me. They were friendly and fast. My furniture fabric is gorgeous and soft and filled with feathers. I am extremely happy with the quality , though today is only my first day sitting on it. I received one random yellow throw pillow. LOL I think that's Valyou's trade mark! Haha I would recommend Valyou to anyone that wants good looking furniture, for a great price that is comfortable. I would have to say this is the nicest furniture I've ever owned!

They are refusing to refund me after purchasing a couch and 2 chairs NINE MONTHS AGO claiming they no longer work with the processing company and to dispute with my banking system. They were promising shipment dates and giving updates up until it was too late for me to dispute with my credit card company due to a 180 days from purchase limit to dispute a charge. I initially used m debit card to make my purchase and then they rejected it and made me pay with a credit card. I believe this shows they were attempting to rob me from the beginning. Shame on their poor business practices. They stole over $5000 from me.

Update 3/28/23: Still nothing. I have asked for a refund, a store credit or to have them ship something similar to what I had ordered. They say they can't do any of the above. What company can't issue a check, a store credit or ship a like product. They charged my credit card, never sent me my product, and won't return my money. They have several avenues to make this right but refuse to do anything. They keep trying to push it back on my credit card company knowing the time to dispute the charge has expired. Clearly illegal. I am preparing to file a law suit against them to get my money back. If anyone has had a similar experience and wants more information on this, please respond to my review. Update 3/13/23: Still no refund. They refuse to send a check. Do not buy from Valyou Furniture. They will charge your credit card, not ship your order, tell you they are going to send a refund check, keep telling you this until your ability to dispute the credit card charge has expired, and then tell you they can’t help you. Valyou Furniture is a scam. They will steal your money! Update 2/27/23: Valyou Furniture is now claiming they "don't send checks" so they have exhausted all options to help me. Seriously? They are choosing not to send me a check. Do you really want me to believe you have no ability to send money? This is criminal. Anyone working for Valyou Furniture should be ashamed of how they treat their customers! Of course they love saying "Aloha" and "Your Friend" every time they send me an email to tell me they have no interest in refunding me the money they stole from me. 2/26/23: Just like all the other reviews...never received my order and they won't send refund. Promised me a check until it was too late to involve credit card company and then said they are not able to refund me. They like to offer assistance by "helping to escalate with credit card company" or "we are having problems with a new refund process" but its all talk. If they truly wanted to help they would send me a check. DO NOT BUY FROM THEM! They are thieves!