Valyōu FurnitureReviews of valyoufurniture.com

⚠️ BUYER BEWARE — 4 MONTHS AND VALYOU STILL HASN’T RESOLVED MY WARRANTY CLAIM This is an update to my previous review, and unfortunately, the situation has gotten even worse. It has now been exactly 4 months since I opened my warranty claim with Valyou and STILL no resolution. In four months, I’ve received a response from Valyou about once a month, but these responses have not resulted in any meaningful progress. I continue to follow up, and I continue to get nowhere. Let that sink in: FOUR MONTHS for a warranty claim with virtually no communication and no resolution. If you’re considering buying furniture from Valyou, read the reviews before you spend your money. And if you’re thinking about purchasing their extended warranty, my experience should make you seriously question whether it’s worth paying for. A warranty is only valuable if the company actually stands behind it when something goes wrong. In my experience, Valyou has not. I’m not asking for anything unreasonable. I simply want my warranty claim handled and resolved after FOUR MONTHS of waiting. Save yourself the frustration. Think twice before buying from Valyou. I will continue updating this review until Valyou finally resolves my claim. UPDATE INSTEAD IF FOCUSING ON RESOLVING MY CLAIM THEY HAVE THE TIME TO COME ON HERE AND FLAG MY POST FOR DEFAMATION. AFTER REVIEW BY TRUSTPILOT THEY DEEMED IT WAS NOT DEFAMATORY AS I DO HAVE THE PROOF TO BACK IT UP. VALYOU PLEASE FOCUS ON THE PROBLEM AT HAND AND NOT TRYING TO TAKE MY POST DOWN.

Bought a couch from Valyou a few years ago, and they’ve unfortunately fumbled every step of the process: 1) extended delay in shipment with no emails or other updates, forcing me to keep circling back. Instead of offering any kind of partial refund for the delay they added on a 5-year protection plan from a company called Mulberry 2) Eventually delivered, but the product itself is fairly low quality and experienced major discoloration after a few years 3) This discoloration is exactly the kind of thing covered by the protection plan, but Valyou support told me to reach out to Mulberry. I did so, only to find that Valyou had actually never delivered any funds to them and the warranty plan was purely imaginary 4) Now weeks have passed, and after continual follow-ups Valyou has done nothing to address the issue. They sell replacement covers on their site but they are expensive, $400! So I let them know to either send a set of covers or process an equivalent partial refund. Very straightforward and reasonable, but they seem to be trying to ignore the issue and hope that I’ll just disappear if they hold out long enough. So today we escalate to the public reviews, BBB and TrustPilot in an attempt to move the needle on this. Valyou reps, if you’re reading this, please make it right and stop wasting my time! For the time being I’d highly recommend avoiding this company at all costs and buying your furniture elsewhere.

“I was sent two sofas in the wrong fabric, through no fault of my own. Because of Valyou’s mistake, I paid $1,300 to have the sofas picked up from the port, assembled, later disassembled, and prepared for return. I submitted a receipt from the two workers who performed this work, but Valyou still refused to reimburse these expenses, citing company policy. They did refund the purchase price of the sofas, which I appreciate, but I was left out of pocket for costs that only arose because the wrong products were delivered. I hope the company reviews its policies so customers aren’t left paying for mistakes they didn’t make.” The cream leather was cheap looking and the seats were hard as a board!

I purchased a Charm bed frame from Valyōu Furniture that collapsed twice under normal use in less than two weeks — once while my partner and I were asleep and once while my partner was getting into bed. Mind you we are not huge people and have a combined weight of less than 350 pounds. The center support beam broke initially; we replaced it ourselves with solid oak to try to keep the bed we had waited a long time for. But even after replacing the center support beam because the corner joints are too loose with too much give, the mattress fell through to the floor a 2nd time. This product posed a serious safety risk. When I filed a warranty claim through the merchant’s warranty company (Propair), I responded with photos, but was told the claim was closed for “lack of response” several hours after I submitted the requested documentation. I requested a refund but was told they could just send me replacement parts. I told them we had already replaced the broken part and the frame still failed. Then they told me they would send me a new frame. After having my bed collapse twice why would I try again? So I refused the replacement in writing and requested a refund. Despite clearly refusing a replacement in writing, the company sent me an unsolicited bed frame. They then told me they were unable to process a return label unless I canceled the active chargeback with my bank. When I continued to request return instructions, they sent a second unsolicited bed to my home, again without notice or consent. For weeks I've had two giant boxes on my porch that I could not move or return without their cooperation. Finally this week they have come back and agreed to issue return labels, contradicting their earlier statements that it was “impossible” while the claim was open. The fact that they think it is more cost effective to pay to ship me 2 beds that I did not want rather than refund my money should tell you everything you need to know about the quality of this product. Key issues: -Dangerous and defective product -Warranty claim improperly closed despite timely response -Two unsolicited replacement shipments sent without consent -Refusal to issue return labels unless chargeback was canceled -Sudden reversal of policy with no explanation -Significant mental and logistical burden over 3+ months I am planning to return the two unopened boxes with the prepaid labels they’ve now said they will provide, but I have not yet received a refund, and the merchant has been evasive and inconsistent throughout this process. I have never in my life had such a bad consumer experience both with the product and with being jerked around trying to get a resolution.

8 months and i am still waiting for my furniture. They changed their website and phone number to avoid many issues with other customer's complaints I'm guessing. I've called 3 times now and no one ever calls back. I've already filed a credit card fraud complaint, STAY AWAY from these guys.

I purchased a two-piece sectional from Valyou Furniture for $1,800. Within 30 days of delivery, I discovered a large hole inside the crevice between the seat and backrest of one section — large enough to fit my entire hand inside. It wasn’t visible, but it was clearly felt when reaching inside. I contacted Valyou immediately. Rather than assisting me directly, they referred me to their third-party warranty company, Propair Warranty. After four months of back-and-forth, I was told that the hole was “part of the design” — an explanation that made no sense, especially since the same hole doesn’t exist on the other side of the sectional. The warranty company also incorrectly claimed the hole was at a fabric joining point, which is simply not true. Instead of offering a real solution, Valyou provided me with a complimentary extended warranty — which does nothing to address the existing problem. If anything goes wrong with your order, expect to be sent in circles between Valyou and their warranty company, with little hope of real resolution. I cannot recommend this company after my experience.

This company is not reputable. After we purchased a bed that was consistently out of stock, they refused our refund request, claiming they couldn't process it due to a change in payment processors. Ultimately, they advised us to dispute the charge with our credit card company, leaving us without the bed and the money.

I wish there were an option for ZERO stars. The first time I purchased furniture from this store was in 2023, and I didn’t learn my lesson when they delayed the delivery. Now, the same thing is happening again in 2025. I ordered furniture covers on February 19, 2025, and to this day, they still haven’t delivered the order. I requested a refund, but they keep saying the items will be delivered six weeks from now. On top of that, if I cancel, I’m told I have to pay 50% of the total — for an order I never even received. DO NOT PURCHASE FROM THIS STORE! YOU WILL REGRET IT!