Madison D.
DO NOT ORDER UNLESS YOU WANT TO WAIT FOREVER
Ordered the feathers sectional on Black Friday 2022. It is now April 2023 and I have just gotten a letter from my bank approving the refund for the sofa because Valyou wouldn’t issue a refund so we had to dispute it with the bank. I do not recommend this company. I waited months for the sofa to ship and every time I would email them and ask for an update they would say “check back in a week or two” and so then I’d check back later and I’d get the same answer. I finally got fed up waiting and asked to cancel the sofa. They said they don’t work with my bank and can’t issue a refund and we’d have to dispute it. It took several more months to actually get my money back. I do think the actual company is legit and that if you wait long enough you probably will get the product you ordered but I don’t think as a company they have the capacity to keep up with demand and they are just taking peoples money as “preorders” instead of just marking the product as sold out and waiting to reopen sales when they’ve caught up on current orders. They need to be upfront if a couch is going to take 6 or more months to be shipped and delivered.
Response from Valyōu FurnitureApr 4, 2023
Sorry to hear about your experience. We've been locating an order number associated with your review but we can't locate any. If we can have your order number please that would greatly help.