Valore.com is one of the largest online textbook marketplaces, helping students save money by connecting them with the best deals from independent sellers and rental providers.
Valore (valore.com) has 177 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
valore.com
Website
valore.com
Category
Malls & Marketplaces
Location
Little Rock, Arkansas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Valore was horrible. I had to return a book and contacted customer service to figure out what I needed to do. Customer service was not honest about the process. They violated their online policy and returning the book cost me twice as much as keeping it would have. I followed all the guidelines for a return and still had to pay additional out of pocket fees. I also emailed customer service after returning the book asking why I wasn't getting the refund the website said I would, and they refused to answer my question.
HA
Hadia A.
Deceptive Payment Practices
I have used Valore to sell old textbooks twice. The first time, I was mailed a check for the quoted amount. The second time, without publicizing any change, they removed the check payout option and instead replaced it with a third party vendor who charges fees for ACH/Venmo transfers. To avoid fees, you have to get your money back in the form of a gift card, which is inconvenient and should be much more clearly publicized as a change in policy. I asked for them instead to mail back my books, and they refused to do so. Be warned that in order to get the money they quote you straight into your bank account, you will have to pay a 6% fee. Your only other option is to accept a gift card, which is fine for some customers, but should be made clear given the change in policy.
Response from ValoreJan 28, 2026
Hi Hadia, thank you for taking the time to share this feedback. I'm sorry for the frustration this caused and appreciate you raising these concerns.
We did change our Sell Back payment methods for orders placed on or after November 1, 2025. Checks were frequently delayed or lost in transit, so we transitioned to digital payouts to provide faster delivery and more options. Through our payment processor, Tremendous, we are now able to offer Direct Deposit (ACH), Cash App, PayPal, Venmo, prepaid debit cards, and a variety of gift cards.
Details about payment options and the updated process are outlined on our website, including our Sell Back Policy (https://www.valore.com/pages/sellback-policies), Selling Books FAQs (https://www.valore.com/pages/selling-books-faqs), and How to Claim Your Sell Back Payment (https://www.valore.com/pages/how-to-claim-your-sell-back-payment)
Thank you for sharing your experience.
VS
Valore S.
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CK
Candace K.
***WARNING SCAM*SCAM*SCAM STAY ASAY***
***WARNING SCAM*SCAM*SCAM STAY AWAY***
I sent this company three textbooks which they said were valued at around $50. In addition to wrapping them in several layers of cling wrap to ensure they would arrive safely, I also used packing material to make sure they wouldn't be damaged by being jostled during the shipping process. I signed up to be texted payment but never heard anything. Lo and behold, when I checked my email, I had received several emails stating that none of the books were suitable for return for water damage. BS!!! This company is a SCAM!
Response from ValoreJan 16, 2026
Hi Candace,
Our warehouse was able to double check the items from your sell back order, and they were able to confirm that all three had Heavy Damage.
While we expect books we buy through our sell back offering to have some wear, they do need to meet certain criteria to be useful to the next user. We encourage all customers to review their books before sending them in, and have provided an outline of what we look for here: https://www.valore.com/pages/sell-back-condition-guide
HA
Harry
If I could give them zero stars I…
If I could give them zero stars I would. Ordered books on one order and got charged a delivery charge twice. Management then would not refund one delivery charge because THEIR system messed up. DO NOT ORDER FROM HERE.
Response from ValoreJan 16, 2026
Hi Harry,
We're truly sorry for the frustration this experience caused. We completely understand how disappointing it is to see an unexpected charge and then feel like it wasn’t resolved quickly.
While we haven’t been able to reproduce this issue within our checkout process, we recognize that this should not have delayed addressing your concern.
A refund has been issued for the second shipping fee you were charged. We hope you’ll consider giving us another chance and allow us to provide the experience you originally expected.
CD
Carla Dechant S.
Valore received two of my textbooks and…
Valore received two textbooks for my daughter and said both had water damage. She missed their email and they recycled the books. The books did not have water damage when they left my hands. She just lost out on almost $70, which she really needed as a struggling college student. We won't be using them ever again.
Response from ValoreJan 5, 2026
Hi Carla,
I was unable to locate any sell back orders placed recently with your last name. The only history of communications I found with you was surrounding the late return of two rental textbooks due to inclement weather in your area, and we waived any late fees as a courtesy.
If you have a sell back order that you would like us to look into, please reach out to us at [email protected]. Our team would be happy to look into it for you.
SC
Sianni C.
Please Do Not Rent or Buy books from…
Please Do Not Rent or Buy books from this place, it is a complete scam and they waste your money. You have to pay them to return your books back plus they don’t give you any information on tracking or delivery!!!
Response from ValoreDec 29, 2025
Valore offers free standard shipping for purchases and rentals of physical books that exceed a minimum value. All rentals include free return shipping at the end of the rental period, with labels becoming available as the date approaches.
Tracking for new orders becomes available once the Seller has shipped the item, at which point an email is sent to the customer with the tracking information provided.
Returns for discretionary reasons are allowed, however in these instances the return shipping is the responsibility of the customer. Our full return policies can be found here: https://www.valore.com/pages/return-policies
KJ
Kyle J.
Don’t waste your time, they’re gonna steal your book
This company will reject every book you try to sell and then charge you to ship it back.
Response from ValoreDec 22, 2025
We're sorry you didn't have a more positive experience.
While used books are not expected to be in "like-new" condition, they do need to meet certain criteria to be useful to the next user. We encourage all customers to review their books before sending them in, and have provided an outline of what we look for here: https://www.valore.com/pages/sell-back-condition-guide
