ValoreReviews of valore.com

Unlike Chegg they don't include a return label for rentals. It's hard to find the return form on their website. When you do it says it takes them 45 days from time of rental to generate a return label, so I have to put it on my calendar. All this difficulty is clearly planned to make it harder for you to return a rental so they can charge you for being late or keeping the book.

Ordered a textbook 2 weeks prior to class beginning. It was shipped quickly, but a tracking number wasn't provided. I inquired via email with the shipper 10 days later about the tracking. No direct response was provided, but the tracking number was in the order 2 days later. The book was delivered to the wrong city - 75 miles away. Another email was sent to the seller without response. Valore immediately refunded my money, but I'm a week behind in class and spent another $50 on Amazon with expedited delivery. Mistakes happen. I don't know who made this one, but communication is essential.

Customer service was very unapologetic and condescending after I sent an email regarding the provided tracking number. After a week, the tracking number gave no info, just that a mailing label was created but not yet received by USPS. On top of that, I was sent two of the same books instead of what I ordered. I need the books for my certification exam and this just added to my anxiety. Never again would I purchase/rent books from Valorebooks!

Only reason for 2 stars is the offer on the book was decent. However, i will never use them again and would rather take a lower payment from different buyers because their costumer service is not that great and i chose paypal (which is literally instant) and 3 days since i have been approved for payment and im still waiting. I even emailed CS and they didn't seem at all concerned with my concerns. Renttext is super reliable and issues payment 1 day after approval. Honest review here. Wish i would have done better research before trying to saveba couple bucks. Other companies pay promptly and in my opinion a paypal payment takes less than 5 seconds not 14 days. Sadly they lost another good costumer

I ordered a textbook for a class, the book arrived as planned; however, the course changed. I followed the return policy and tracked the return that arrived more than two weeks ago and still have not received a refund. I have attempted to contact them via email (only option) a few times and have not received any response. Very frustrated now because I need the money in my account to purchase another book. Not a good way to treat poor college students.

They don't honor their contracts nor their prices. They cancel orders w/o reason, which can only be due to price errors they seek not to honor. I don't trust them.

I ordered a book. A day later they said it had shipped. Five days later they cancelled the order. They are a bunch of liars and wasted a week of my time.