ValoreValore.com is one of the largest online textbook marketplaces, helping students save money by connecting them with the best deals from independent sellers and rental providers.
Valore (valore.com) has 177 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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HUBBARTT
TOTAL SCAM! This is an unethical book buyer. They offer great prices for buyback only to reject the books you send them and, if you are not willing to pay the shipping cost to return them they offer to ‘recycle’ them for you…which I suspect means they will sell them to a third party anyway. NO OTHER BUYER DOES THIS AS OFTEN! My first experience with them and in 5 shipments they rejected perfectly fine books about 2/3 the time. TITAL SCAM!
Joanna
Valore responded to say they only received 4 of 5 books. This is not true. I videoed the books and packing. I do not recommend Valore. Original review: I tried to give Valore a try to sell back books. It was so difficult and time consuming to just add my information it kept starting over. Books I scanned just moments before were already no offers while I tried to enter my information. In the end sent in 5 books. 3 weeks later they paid me for 4. Never mentioned the 5th. I took videos of each book before I mailed them. They were all in good condition. There was no reason or even one word about why it was excluded.
Response from ValoreOct 23, 2026
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced while placing your sellback order and understand your frustration. After reviewing your order history, we confirmed that your shipment was received on October 19 and processed on October 20. Our receiving records show that four of the five books listed on your order were received, which is why payment was issued for only four books. We understand your concern about the missing book, especially since you mentioned documenting the condition of each book before shipping. We'd be happy to look into this further and review any additional information you can provide. We apologize for the frustration this experience has caused and appreciate you bringing these concerns to our attention.
Alex C.
They lost my book. Blamed shipping when it never even showed up as shipped or anything. Because I didn’t give them extra money for shipping protection or whatever refused a refund. Left it as processing for two months before I gave up and complained. “Hey, this guy didn’t buy shipping protection. Print the label, and throw it back on the shelf to scam him out of his money.” Zero help what so ever
Response from ValoreOct 20, 2026
Hi Alex, We're sorry to hear about your experience, but we'd like to clarify a few details regarding your order. Our records confirm that your order was placed on the afternoon of August 27th and shipped the following day, August 28th, via UPS Mail Innovations. The package was transferred from UPS to USPS on September 1st and was out for delivery on September 2nd. According to USPS tracking records, delivery was refused on September 2nd, after which USPS classified the package as "dead mail" and disposed of it that same day. We understand your frustration, but want to be clear that your order was shipped promptly and delivery was attempted just six days after your order was placed. We've also found public reviews describing mail delivery difficulties at your apartment building, which may provide additional context, although we cannot confirm whether those issues contributed to your delivery being refused. The suggestion that we intentionally withheld your book because you did not purchase Shipping Safeguard is simply not accurate. We regret that your experience did not meet your expectations, but hope this information helps clarify what happened with your shipment.
Allison
Got the book I needed, on time. Thank you!
Response from ValoreSep 22, 2026
Thanks for shopping with us, Allison!
Jessica R.
Absolutely the most amazing personal experience on the live shows. The ladies are so helpful and answer any and all questions. The jewelry is so well made and just stunning combinations. Personal attention through the customization is stellar. Bravo ladies
M P.
I rented a book advertised as "physical book". Other options were "digital" and "looseleaf pages". When I received it it was looseleaf pages. I called customer service and the rep had the nerve to say looseleaf pages and physical book mean the same. I said as a customer how would you know that if it's not on the description and he said Valore assumes customers know if you put looseleaf pages in a binder it becomes a book. That is a joke. A book is defined by pages that are physically bound. This was after emailing and leaving several messages that went unreturned. I finally got through and that's the answer I received, not even an acknowledgement that a customer has no way of knowing that an item described as physical book is just looseleaf pages. I even asked why show looseleaf and physical book if it's all looseleaf and he just repeated they're the same thing. Order from another company that at least clearly describes the products.
Response from ValoreSep 12, 2026
Hi MP, We're sorry to hear about the confusion and your experience when contacting our Customer Service team. The book you rented is a physical, loose-leaf edition, and the loose-leaf format is identified in the item details on our product page, below the image of the cover. A loose-leaf book is a physical book, but instead of being bound like a traditional hardcover or paperback, the pages are provided loose and are typically designed to be placed in a three-ring binder. Our distinction between "physical" and "digital" refers to how the course material is delivered. Physical books can be published in several formats, including hardcover, paperback, and loose-leaf. Each format generally has its own ISBN, which is why it's important to review the format and ISBN listed in the item details when selecting an edition. We understand that the terminology could have been explained more clearly during your conversation with our team, and we appreciate your feedback about that experience.
Rose W.
My order and delivery process went flawlessly. When I dropped a class and needed to return a book, I was concerned because that book was not listed on any of the receipts/packing slips I had received. But customer service came through! Valore was very responsive via email, explained which slip to include, and even encouraged me to print out their emails and include them in the return box to avoid confusion. They confirmed by email when the return was received and now my full return is processing. I am very satisfied with the quality of books and the quality of service I received.
Response from ValoreSep 3, 2026
Thanks for the review, Rose! We’re glad everything went smoothly with your order and delivery. Please let us know if there’s anything else we could have done to earn that fifth star!
Denise G.
Nothing exactly went wrong, it just does take a little bit of time to get your money if you’re selling a book, the quotes are pretty low, and they could be better at communicating throughout the process. I haven’t had many updates on the process through customer service, and haven’t received a response to an inquiry I sent them about my order just yet. It’s been almost two weeks since I sent my book off, they approved it 7 days later, and now my payment is still processing. If you’re in a bind for cash, just go to a physical bookstore if there is one near you.
Response from ValoreSep 3, 2026
Hi Denise, Thanks for sharing your experience. I see that your book was delivered to our warehouse last week and graded on Thursday. Due to the time of year, most of our warehouse staff is currently focused on fulfilling rental orders, so the grading process took about a day longer than usual. Your payment was issued earlier today, and I hope we’ve completed the transaction to your satisfaction. We’re proud to offer several digital payment options that many of our competitors do not, and we hope the added flexibility made the slight delay worthwhile. Thanks again for choosing Valore!
