ValoreReviews of valore.com

I was really surprised for the condition of the book for the price! It was almost brand new; no marks on any of the pages and for such a good price :)

Received an email stating they got my order, money was removed from my account...ok that's fine that is how it works (August 20th). Well......I got another email stating that the order was being processed. Ok good. Then on August 24th I received an email stating they cannot track my order nor can they refund my money that I outright paid for not rented! Tried calling the customer service number 6 times and was disconnected 6 times! I was not rude or inappropriate. I was pleasant and calm. Now I'm pissed. No book and I can't get a refund as of August 30th! What kind of business are you running!?!?! Ripping off hard working people that are trying to make a better life for themselves and family! I'm absolutely disgusted! At this point I just want my money back! Guess what the email said no refunds! STAY FAR FAR AWAY!!!!! If I could give a negative rating it would be -10 stars. You should be ashamed of yourself!!!!!

I was in a bind because the textbook I wanted to use for my online class was not available as an e-book. And class was starting in just a few days. I found the exact textbook at Valore for much, much less than the school was offering it for. I was outside the country, and it was shipped to a friend's home in the US, and they brought it to me. The time frame for the delivery was spot on. Now I can study.

I don't even want to give them a 1 star. I did not have too much of an issue, until I needed to extend a rental into another semester. This is not something I knew I would need to do when I initially rented the textbook. They have a 15-day extension option, which I had to pay $12 for, and when I reached out to customer support to extend it through the semester, they simply said that is not an option and I would have to return and then rent the textbook again. That has to be a joke of a business plan and a waste of resources. Not to mention, I have 1 week between semesters in my graduate program, so I do not have that time. I also realized that after renting some textbooks, I would like to purchase them to reference in the future, and while their site says this is an option, I can find it anywhere. So do I not return them and then wait for them to charge me for the cost of the book? Overall, just a really frustrating site, which is unfortunate because I used Chegg all through my undergrad and loved them. I wish it was still Chegg and not this Valore site. I'd avoid it and even pay more to get your books elsewhere.

I always use Valore for my book needs and have always had superb service. Great shipping time!

PLEASE BEWARE AND DO NOT...I REPEAT DO NOT RENT OR BUT BOOKS FROM THIS COMPANY! If I could give this company ZERO stars I would! My son graduated college and returned the books and this company went into my bank account WITHOUT my permission and took money that did NOT belong to them for books that was returned back on 8/25 25 unbeknownst to us that the company was no longer Chegg. I asked well as my son have left REPEATED messages as well as emails and not ONE call or email has been returned. We incurred over draft charges and that was also noted in the calls and emails and still NOTHING. Even though I reported them for fraud, I want to warn others to please go elsewhere or try Amazon.

I highly recommend buying the book you’re considering elsewhere. This is my first time renting from them. Never again. I paid a lot of money to rent a book “in good condition.” Yet, a big chunk completely fell out of the binding together. No other damage. No mishandling. Very little use on my part. After communicating with customer service, my best choice was to pay the absurd buyout fee in hopes I can just sell it myself. They said if you send the book back and they somehow deem it unacceptable, be warned they will throw the book out and charge you an even higher replacement fee. So basically you can pay $290 for a brand new textbook (and maybe get $150 if you can sell it) or pay $248 to rent one with damaged binding and a pre-used access code. Edit: This doesn't address my concern. In our private correspondence, I was told that if I returned the book with the damaged binding, it may be discarded rather than repaired. That means I would lose any opportunity to sell the book myself while still risking being charged if your company determined there is damage. Presenting that as a real choice isn't accurate. My concern isn't that I've already been charged. The options provided effectively pressure renters into paying the buyout for a book that arrived with a defective binding.

Valore books is a thief, I sold my books to them and they didn't pay me my full amount, my books was like new condition, I would never sell my books to them again, their thief thief,I am working to get a lawyer to fine all these books companies who is robbing people and getting rich..