ValoreReviews of valore.com

Nothing exactly went wrong, it just does take a little bit of time to get your money if you’re selling a book, the quotes are pretty low, and they could be better at communicating throughout the process. I haven’t had many updates on the process through customer service, and haven’t received a response to an inquiry I sent them about my order just yet. It’s been almost two weeks since I sent my book off, they approved it 7 days later, and now my payment is still processing. If you’re in a bind for cash, just go to a physical bookstore if there is one near you.

I have used Valore to sell old textbooks twice. The first time, I was mailed a check for the quoted amount. The second time, without publicizing any change, they removed the check payout option and instead replaced it with a third party vendor who charges fees for ACH/Venmo transfers. To avoid fees, you have to get your money back in the form of a gift card, which is inconvenient and should be much more clearly publicized as a change in policy. I asked for them instead to mail back my books, and they refused to do so. Be warned that in order to get the money they quote you straight into your bank account, you will have to pay a 6% fee. Your only other option is to accept a gift card, which is fine for some customers, but should be made clear given the change in policy.

Very affordable, only issue was the book took a little longer to get to me. But great quality! Will order again!

Updated: I ordered a book and they claim it was delivered, yet it has been a month, and never arrived. It was sent to the wrong address, and it took several days to get their customer service to actually listen to me and give me a refund. That was a nightmare, but at least I got my money back. Eventually.

I attempted to sell Valore a good-as-new textbook. It was rejected for "Wrong ISBN/Binding" with no more detail than that but to refer me to their acceptance policies online. When I originally entered the ISBN on their site, a picture of my exact book was provided. I contacted customer service by email and was told "Our warehouse does not keep detailed notes on the exact defect that disqualifies the book for acceptance." and "we use the ISBN found on the publisher's page inside the item as the ISBN on the back may pertain to a bundle package (Book + code)". Previous contact with C.S. informed me that the CD that originally came with the book was not required to be provided for used books. The excuse does not satisfy me or make any sense. There is no info on their site about where I should be pulling the ISBN despite other extensive guidelines, and the picture proves that it is clearly the correct book. And other websites say to just get the ISBN from the back of the book. If they want to go by a different ISBN, why don't they just change it in their system? The book is a total reject? They offered to waive the fee to send the book back to me "...unless I'm contacted by a representative informing me otherwise". But I have to wait 14-21 business days. Again, not satisfied. I want the book returned immediately, with no caveats, or substituted with an inferior copy, so I can attempt to submit it to a more legitimate business. I am extremely perturbed at having my time wasted and feel like they're attempting to get me to give up the book for free. I've seen many reviews on here complaining of the same issues as myself, which is likely why they were immediately willing to make concessions and waive the return fee. They have no phone support, but to their credit, customer service has always responded to my messages within a couple hours, if not minutes. 9/30/21 Update: I took Valore up on the offer to have my situation re-evaluated. They wound up telling me that "...the warehouse can't locate the book, which means they found a buyer for it." So they paid me what they originally offered. A questionable claim, or how would they do the accounting for their business? But C.S. made it right in the end.

ok it was not so bad

The prices paid and the prices offered for some books are ridiculous. My Biology book is practically brand new but I only got a pittance for it. There should be a better system so that people don't feel cheated. I'm getting rid of the books that don't have anything to do with my major and I'm still upset.

Buying and renting from here is easy and quick and is also cheaper than a lot of other sites. One thing that bothered be though is that they charged my debit card before double checking their stock and then I had to wait 4 business days for the refund before I could order a different copy. That is my only complaint! I will continue to use this site for all my college supplies!