Grass Z.
Long shipping and refunding processes.
I ordered a smart toilet seat from the store. Soon after making the order, the store's support seemed very kind and welcome through their email communications which earned my trust, but it seemed that they did not have the product I purchased in stock, because after 25 days waiting and multiple inquiries, no shipping was made by the warehouse. Eventually I had to cancel my order. After another 10 days since the cancellation date, I still have not received my refund. Theoretically the refund could have happened instantly by Zelle pay. I emailed the support, no responses. Then I chatted with the online representatives, they promised to send the refund within two days. Now three days have passed, and nothing has happened. My payment was made through Zelle, which gave 5% discount off the listed price, but I found it was not wise to pay by Zelle, as it is not protected by the credit card's purchase warranty for situations like this. The company's behavior is so inconsistent during the whole process that I can hardly trust it further. Updates: Finally I received the refund on 10/4/2024. The refund was sent by Mercury payment, as the store does not refund via Zelle.