US Bath StoreReviews of usbathstore.com

Very disappointing experience with US Bath Store. I ordered a sauna door and wood from US Bath Store, hoping to establish a relationship with them as a reliable supplier for our sauna-building business. My sauna door had an estimated delivery date of October 10. On October 3, I received an email stating that my order had been processed and that shipping details would be provided soon. Ten days later, I still had no shipping information, no updated delivery estimate, and no communication explaining the delay. After reaching out multiple times, I was repeatedly told that it was peak season and order volume was high. I understand that delays happen, especially during busy seasons. What I don’t understand is why those delays aren’t clearly communicated to customers before they order, or why the company doesn’t proactively notify customers when estimated delivery dates cannot be met, as their website indicates they will. Even after explaining that these delays were negatively affecting my business and putting a client deadline at risk, the response was essentially, “Sorry, there’s nothing we can do.” I’m now left with two orders that have supposedly been “processed,” no reliable information about when they’ll arrive, and a deadline I’m responsible for meeting. The most disappointing part is that I genuinely wanted US Bath Store to become one of our regular suppliers. They’re located in Wyoming, and we’re based in Montana, so I was excited to support a relatively local distributor. Unfortunately, reliable communication and accurate delivery expectations are essential when you’re running a business. If you can’t meet your advertised timelines, that’s one thing. But leaving customers in the dark and offering no meaningful assistance is another. I won’t be recommending US Bath Store, and we’ll be looking elsewhere for a dependable supplier.

The worst experience of our entire remodel. We tried to buy THREE high end fixtures for our bathroom. You were quick to take our money but still could not (would not?) provide an update on shipment TWO weeks later - only that "they had shipped". The displeasure of interacting with your toll-free "help" line can not be overstated - they are the absolute worst. When the items FINALLY did arrive (we were genuinely surprised) they ALL had manufacturing quality and defect issues! In attempting to return these items, you ask for photos of ALL sides of ALL boxes and the items (OK - but that's OVER 30 photos) but when we send you a Google link to the file, you can't open it? Are you kidding? All our friends can! The fraud investigation unit at Discover Card can! Give us our money back! And if you want this junk back, please send a pre-paid label and arrange for pickup. We will be steering everyone we know away from you!

I’m still waiting for my refund and return information.

I ordered specialty railings for my new office. I wanted the brass ones that looked so beautiful on their website. Unfortunately when I received the or older, the handles looked so cheap… And like they had spray painted gold on top of stainless steel. And then the mounts at either side looked more like a yellow spray paint. That didn’t even match the bar. I spent a lot of time researching and thought this would be a reputable company to buy from but I am very disappointed in the product that they sent me. We are in the process of trying to resolve the issue… But I just don’t know if the quality will be up to standard for a high-end office. You would think, because the prices are expensive that you would get a quality product but not in this case. It’s also taking forever to resolve the issue and I need the railings ASAP. Not to mention it took about five weeks to receive the product in the first place.

Haven’t recieved my item. Ordered almost a month ago. Terrible communication. Would not order with you all again. Had to call at least 10 times about my order to see where it was because I wasn’t getting any communication via email. They finally sent me an email three weeks later and I also gave them my phone number so that they could text me and no one ever texted me until just now with this survey. This has made my bath remodel take 2 weeks longer than necessary. Absolutely would never order with you guys again.

I had to wait almost a month before any updates on shipment. I called two times, texted once and sent an email with no updates just that the shipment team is working on things. When I received my items, the boxes look like they went to war and were shredded and holes all through them. When I opened the first package of three which are mirrors, they were shattered I’ve had nothing but a for experience with this order. I will not be ordering from this company again and I will let local business near me to watch out.

I ordered a bathroom vanity from US Bath Store, but the experience was a mess. The item was delayed by months - when it finally came, it was damaged and didn't match the description. Customer support was unresponsive or gave vague, canned replies and never resolved the issue. On top of that, their return/refund policy felt impossible to navigate; getting money back was a hassle, if possible at all. I wouldn't trust them or order from them again.

They cound not fill my order and were very difficult to communicate with.