Lisa
They installed the panels and the…
They installed the panels and the breakers, said very thing was good. Went out to my freezer that is in my garage later that night and it wasn't running. They left without making sure that all my electrical outlets were working!I also find out that my outlets outside my house do not work either, so my chickens had no heater to keep them warm that night, but also their water defroster couldn't keep their water from freezing. I called them to tell them what was going on, they texted me an appointment day and time that someone would be out to check things out and fix it, No one showed up. Now I am waiting for someone to come out and do what should have been done the first-time. Also, they installed the system on January 29th but won't be out until February 10th to fix it.
Response from SunPower, Inc.Feb 13, 2026
Hi Lisa, thank you for sharing. We’re sorry for the inconvenience and frustration this caused, especially given the impact it had on your freezer and outdoor outlets. After reviewing your account, we see that your work order is scheduled for today, and an electrician will be coming out to address the issue. We appreciate your patience while we work to resolve this properly. We’re also glad to see your system has received PTO. If you experience any additional issues or have further concerns after today’s visit, please don’t hesitate to reach out at [email protected] so we can assist you. - Katie G.