SunPower, Inc.Reviews of us.sunpower.com

I would not recommend this company to anyone. They took over for Blue Raven Solar, and are currently in breach of contract regarding sending me my rebate checks each month. On my original contract, Blue Raven Solar guaranteed that I would receive 60 total rebate checks. Since Sun Power has taken over, I have not received a rebate check since February (Its now October) and they keep giving me the run around that checks are in the process of being sent out, but nothing comes. I have documentation of countless emails that I have sent them, asking why I have not received my checks, and how they are in breach of contract. Don't go with a company that breaks their promises.

If I could enter zero stars I would. Sunpower is without a doubt the most f'ed up company I have ever had the displeasure of doing business with. They installed a solar battery at our home 3 months ago and, to this date, it still doesn't work. We have probably had 50 conversations with them trying to get them to come over and fix the system and for the first couple of weeks they appeared to by trying but at this point they're basically blowing us off and even threats of legal action seem to mean nothing to them (probably because we'd have to get at the back of a long line of pending lawsuits against them). Without a doubt, this is the most inept (and perhaps outright crooked) company I've dealt with in 62 years on this planet. Choose anyone but them if you're looking for a solar battery.

I had my Solar system installed by Blue Raven and that part went very well. Since that happened SunPower has acquired Blue Raven so I have to deal with them for support. There were installation problems that resulted in my electrical panel burning up and needing to be replaced. Their customer service team has been completely unresponsive in every way. It took them 7 days to even acknowledge my first report. I have been unable to get any traction towards resolving this issue. If I could give them 0 stars that would certainly be appropriate.

Is negative stats an option????Awful experience from the signing of the contract. It took forever to get permits, installation took 5 days, no one showed up on time, no one called to say they were coming back to inspect. The panels worked for one day and then didn’t work. We have missed out on a summer of using our solar panels.Our contact person/ sales representative Brock is ignoring our messages. I would NEVER recommend Sunpower .

100% clown show. I feel sorry for anyone else who has made the mistake of getting solar from this company. Based on my experience with them, I will never be doing any business with them again.

I strongly regret choosing SunPower for my residential solar project. What was supposed to be a straightforward solar installation has turned into a more-than-one-year ordeal, and my system is still not fully operational. I started working with SunPower in April 2025, with the expectation that the system would be installed and operational by October 2025. Instead, the permit was not requested until September 2025, and the installation did not take place until June 2026. Because of the delays, I also missed the tax incentive I had originally expected. Unfortunately, the installation itself did not resolve the problems. The system failed 2 inspections because the IQ Combiner 6C is not producing power, and the system remains non-operational. Since the installation, I have seen very little urgency or effective coordination to resolve the issue, complete the repair, pass inspection, and finally get the system running. The most frustrating part has been the lack of accountability and ownership. It feels like the project is continually being passed from one person or department to another, with no one taking responsibility for getting the job completed. I eventually escalated my concerns directly to the SunPower Executive Team, explaining the entire situation and requesting a clear action plan, timeline, and designated person responsible for resolving the problem. It has now been one month, and I have received absolutely no response from the executive team. That lack of response says a lot about the company's approach to customer service and accountability. I made a significant investment in this system and expected professionalism, communication, and commitment. Instead, I have experienced prolonged delays, poor coordination, an unfinished system, and essentially no meaningful response when the issue was escalated to management. Based on my experience, I would not recommend SunPower to anyone considering a solar installation. Before choosing SunPower, I strongly recommend researching their project management, installation follow-through, customer support, and how they handle problems when things go wrong. I only hope that someone at SunPower eventually takes ownership and gets this project completed properly.

I just received the worst customer service I’ve ever experienced from your call center. Manager, Chris told me that I would receive an update by 2 pm today. I didn’t receive that update and had to call. There was no progress on all 3 of the action items we discussed, and when I tried to escalate the issue, Chris disconnected the call. Upon calling back and being told Chris would call me back directly, I received no call again from Chris. When I called back, I was made to wait for an hour and 20 minutes for a manager that never answered my call. After that time I was told that I would receive a call back from Chris by the end of the day, but AGAIN I did not get a call back. I need someone to reach out to me so that I can make a formal complaint about my experience. I will be posting this on reviews as well.

I had a contract with Blue Solar that I signed in Sept 2025. At 1st they were very responsive but then they merged or were acquired by SunPower. At that point, everything needed to be redone under the new name. I gave them a down payment into an escrow account of $18,000 in February. Since then, communication has deteriorated. It has been a few months since I have received any communication. I have tried calling and emailing and still crickets. I have gotten through to their support line and those people tell me someone will call me back but no one ever gets back to me. At this point, it will soon be 1 year since I started this project and I have no solar panels and am out $18,000. Yesterday while taking to support again, I asked for the direct phone number of the manager the support person was reaching out to help me. I just called that number and it goes directly to voice mail without telling me whose voice mail box this belongs to. When I looked up the number, it does show it is a Sunpower number. I am beyond frustrated. I was told my panels could be installed before the start of 2026 so that I could be eligible for the federal rebates. That never happened. At the same time, I had heat pumps installed and disconnected my oil furnace with the understanding that the solar would be completed about the same time as the heat pumps so that they would help offset the electricity costs of the Heat pumps. Since that did not happen and the winter was colder than normal and the summer has been very hot our electricity bills have been very high. This company is holding my money hostage and is ghosting me. They have cost me a ton of money and I have nothing to show for it but frustration and higher electricity bills. Update: it is now 8/5/2026. Even though they have stated that they are sorry here and on a BBB complaint they still have not contacted me directly to apologize and discuss the return of my deposit. So here I am, more than 2 weeks later and still ghosted by the company, no phone calls, emails, texts and also still no refund of my $18,000 deposit.