SunPower, Inc.Reviews of us.sunpower.com

Response from SunPower, Inc.Mar 3, 2026

Hi Rob, thank you for taking the time to share your experience. We sincerely apologize for the delays, missed appointments, and lack of communication you encountered. This is not the level of service or customer experience we aim to provide, and we understand how frustrating it must be to have invested in your system and still not be able to use it. We also recognize how inconvenient it is to take time off work for scheduled appointments that did not occur as planned. That is not acceptable, and we are truly sorry for the disruption this caused. At this time, our permitting team is actively working on submitting the revised permit documentation required to move your project forward. In parallel, we are coordinating to have a crew scheduled to complete the necessary correction work so that your system can proceed to inspection and energization as quickly as possible. We understand that timing is especially important given the delays you have already experienced, and we are committed to improving communication and keeping you informed with clear updates on next steps. Thank you for your patience as we work to resolve this and get your system fully operational. -Emma A.

Response from SunPower, Inc.Feb 19, 2026

Hi Catherine, thank you for the feedback. We sincerely apologize for the frustration this process has caused. We understand how disappointing it is to feel like timelines shifted and communication fell short. Based on our records, your system has completed installation and inspection, and we submitted all required documentation to your utility on February 9. We are currently awaiting Permission to Operate (PTO), which is estimated around February 26. Unfortunately, once everything has been submitted, the final approval timeline is determined by the utility company, and we are not able to energize the system until that authorization is granted. We also understand your concern regarding invoicing while you are still waiting for PTO. We are reviewing your account internally to ensure everything aligns properly with your project status and will share your feedback with the appropriate teams so we can improve communication moving forward. We truly appreciate your patience during this final stage. If you would like a direct status update or have additional questions, please reach out to us and we’ll be happy to assist at [email protected]. - Katie G.

Response from SunPower, Inc.Feb 13, 2026

Hi Seth, thank you for the feedback. We understand how important it is for your system to meet your expectations. After reviewing your account, your system is producing well and is currently performing at approximately 91% of its lifetime production estimate, which indicates it is operating as designed. Energy usage patterns and utility rate changes can sometimes impact overall bill comparisons. If you’d like, we’d be happy to review your production and usage details with you to provide additional clarity. Please feel free to reach out at [email protected] so we can go over everything together. - Katie G.

Response from SunPower, Inc.Feb 13, 2026

Hi Lisa, thank you for sharing. We’re sorry for the inconvenience and frustration this caused, especially given the impact it had on your freezer and outdoor outlets. After reviewing your account, we see that your work order is scheduled for today, and an electrician will be coming out to address the issue. We appreciate your patience while we work to resolve this properly. We’re also glad to see your system has received PTO. If you experience any additional issues or have further concerns after today’s visit, please don’t hesitate to reach out at [email protected] so we can assist you. - Katie G.

Response from SunPower, Inc.Feb 11, 2026

Hi Ramon, thank you for sharing you concerns. We understand how frustrating it can be to see a payment higher than expected. The change in your monthly amount is related to the loan re-amortization terms outlined in your financing agreement. Your loan was structured with the expectation that the federal solar tax incentive would be applied within the first 18 months. If that amount is not applied to the loan during that timeframe, the lender automatically re-amortizes the balance, which results in a higher monthly payment. Please feel free to reach out to us at [email protected] if you would like further assistance. - Katie G.

Response from SunPower, Inc.Feb 9, 2026

Hi Teresa, thank you for sharing. We’re sorry for the frustration caused by the delays, scheduling challenges, and missed expectations around timing. We understand how important clear communication and timelines are, especially when tax credits are a factor. Your feedback has been shared internally, and we’d welcome the opportunity to review your project in more detail. Please feel free to contact us directly at [email protected] so we can assist further. - Katie G.

Response from SunPower, Inc.Feb 4, 2026

Hi Jordan, thank you for sharing your feedback. We apologize for the lack of communication and follow-up you experienced. This is not the level of service we aim to provide. Please know that your feedback is taken seriously and helps us continue improving our customer experience. We’re glad to see that your system is now up and running, and we truly appreciate your patience throughout the process. If you have any questions or need additional support, please feel free to reach out to us directly at [email protected]. -Emma A.