Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US reviews

118 approved reviews, newest moderated first

Sharon T.
Jul 23, 2026
Ordered a replacement light for my oven…
Ordered a replacement light for my oven in April. I had to follow up 3 times for delivery information. 3 months later still no light and they tell me there is no ETD. The light is $80 and no replacement parts. Cannot even reach Bertazzoni via email or phone. Zero incentive to buy this product again
Response from Bertazzoni USJul 24, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Mitchell B.
Jul 23, 2026
Quality
Quality It is a notch above the typical range offered. I actually like the safety feature of thermo-coupling & surprised its not offered in standard ranges. The heat exhausts out of the front that I understand is normal but not like my previous ranges. the knobs are a bit non intuitive for the ordering of the heat elements but not a big issue Overall, so far, glad we went this way.
Response from Bertazzoni USJul 24, 2026
Dear Mirchell, Thank you for sharing your feedback! We're delighted to hear you're enjoying your Bertazzoni range and are pleased with your experience so far. We truly appreciate you taking the time to share your thoughts and are grateful to have you as part of the Bertazzoni family. We hope you continue to enjoy cooking beautifully for many years to come! Best Regards, The Bertazzoni Team
Report
Raymond W.
Jul 9, 2026
Great, but the instructions to install take a few minutes to understand
Beautiful, well made countertop range. Almost easy installation. If you are doing it yourself, you will spend 10 minutes looking at the little pictures to understand how all the supports are put together.
Response from Bertazzoni USJul 14, 2026
Dear Mr Weinberg, we're glad to hear you appreciate the quality of our countertop range! We understand that assembly instructions can sometimes be a bit tricky, and we appreciate your feedback on the visual guides. We are always looking for ways to improve clarity. Best Regards, The Bertazzoni Team
Report
Max D.
Jul 9, 2026
Bertazzoni has the WORST customer service
Bertazzoni has the WORST customer support. Do NOT buy Bertazzoni if you want your fridge to last more then 2 years. I've been trying to reach their technical support FOR A MONTH, and have not heard back to help fix my fridge. Their appliances look nice, but fall apart FAST and they make it EXTREMELY difficult to repair.
Response from Bertazzoni USJul 9, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report
Siddhartha S.
Jun 24, 2026
Low reliability
Low reliability
Response from Bertazzoni USJun 26, 2026
Dear Customer, Thank you for your feedback. We're sorry to hear about your experience. As your review does not include specific details, we encourage you to contact our Customer Care team so we can better understand the issue and work towards a resolution. Best Regards, The Bertazzoni Team
Report
Bonnie M.
Jun 23, 2026
I’m very impressed with this induction…
I’m very impressed with this induction cooktop. My previous electric cooktop took forever to boil water. Easy to use and clean. Would definitely recommend it.
Response from Bertazzoni USJun 24, 2026
Dear Mr. Markuson, we're glad you are impressed with the induction cooktop's performance and ease of use. Thank you for sharing your experience. Best Regards, The Bertazzoni Team
Report
Robert S.
Jun 22, 2026
Just like how the range and oven…
Just like how the range and oven operate. More to come 😊
Response from Bertazzoni USJun 23, 2026
Dear Mr Smith, we're glad to hear you're enjoying our products. Thank you for your feedback! The Bertazzoni Team
Report
Peter L.
Jun 20, 2026
Bought a new Ref few months in advance…
Bought a new Ref few months in advance for my new house. As unit was being installed in new house right side door was damaged. A replacement door was sent and the service company came to install and door was damaged in same exact spot as the original, although a bit less intrusive, so we had them put it on. Contacted distributor and was told Bertazzonni only warranty cosmetics for 30 days after purchase. Found out that the distributor covered the cost. I proved to them by showing my new house closing documents that the factory sealed box was opened and installed several months after purchase. I wrote to Bertazzonni and didn’t receive a response back. Called the call center no response Even e mailed the ceo no response I understand the 30 day cosmetic window for a claim, however do you the circumstances this should be covered Not a great experience with a horrible outcome Unit was bought from Milestone Distributors In Carrolton Texas and services by Euro Tech in North Charleston SC
Response from Bertazzoni USJun 23, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Report