Bertazzoni USReviews of us.bertazzoni.com

After several calls to your customer service center we have not had our questions answered. Had a very unpleasant repairman come to our home and provided no service. Called customer service again asking for information regarding a loose gasket but no call back. We think the gasket is faulty and missing clips but haven't been given any information.

Slow communication with no sign of resolution yet. Not yet contacted by someone who can service the oven in my area.

When you spend over $15,000 on a set of Bertazzoni built-in refrigerator and freezer columns, you expect premium quality—not only from the appliances themselves, but also from the company's warranty and customer support. The appliances were purchased by the builder as part of my new construction home. According to my builder, the refrigerator door arrived with dents before installation. When we contacted Bertazzoni, we were told that the door is considered a separate purchase and is not covered under the appliance warranty. I find this policy unreasonable. The refrigerator door is an integral part of the appliance, especially considering its high cost, and separating it from the refrigerator for warranty purposes makes little sense from a customer's perspective. To make matters worse, after only one month of use, the trim strip on the freezer column has already come loose and has to be pushed back into place. While the customer support team was responsive, the outcome was disappointing. Initially, they told us they would order a replacement door, giving us hope that the issue would be resolved. Later, however, they informed us that Bertazzoni had declined the replacement, leaving us with no solution. I purchased Bertazzoni expecting a premium ownership experience to match the premium price. Instead, I've encountered quality issues almost immediately and a warranty policy that falls well short of my expectations. Beautiful design alone does not justify the cost if the product quality and after-sales support don't stand behind it.

The range cooktop has significantly more power that our previous range. The grating makes it easy to slide pans between the different burners. The oven heats fast and accurately. Overall a well built and attractive range!

Loving my range and oven so far!

Eugene is awesome

We love our BERTAZZONI range. The combination of style and function is wonderful. I didn’t want loads of touch screens and things that are likely to break quickly.The quality and craftsmanship speaks for itself. Highly recommend BERTAZZONI! My friend has a BERTAZZONI and she recommended it.Now I’m sold. User friendly, great cooking experience, easy clean up and beautiful all at a great price!

Communication was very inconsistent and lacking. After registering my purchase with the company. I received two emails requesting the same information and after sending it twice, I received no response from any of the people on the email chain. Then I received a call from a appliances repair company (I nearly blocked the call! ) But answerered it. Explained the issues, I told them to call before they arrive but they showed up at my back door, the dog was not happy!