Bertazzoni USReviews of us.bertazzoni.com

The range looks really good !

I love my new induction range. The only reason for 4 rather than 5 stars is the problem with viewing the oven dials. The overhang prevents seeing these dials, a design flaw that should be remedied. I need to use a flashlight to see these dials properly. I know that others have voiced the same concerns, and I concur. I am also somewhat mystified by the amount of air that streams from the ovens when they are in use. On the plus side I am delighted with the performance of the induction cooktop, and the ovens are the best I have ever had in my long life.

We had an issue with our range, and they had a service person here in just a couple of days. I love our range!

It’s a beautiful product I appreciate that I got a 4 year warranty with it. Thanks

It's difficult to distinguish between issues with the appliance vendor and the product but, at the end of the day, sales and service are both critical to the customer experience and a good vendor could go a long way in mitigating a product issues. Unfortunately, my products, and the sales and service I've received have not been great. First, my brand new dishwasher has been throwing an F5 error code, flashing and beeping until I shut the unit off. It typically happens at the end of a wash cycle, only once did it occur at the beginning. The dishes always look great so, it's working i guess. I suspect a bad sensor or board, the service tech is coming today to diagnose and repair. Another issue with this appliance, the installer shoe-horned it in place so, I'll probably have to rip out some tile flooring if we need to replace it. Also, it has a loose screw holding, or rather not holding the door in place. It looks like it's too short, it doesn't look like it's stripped. Next, the range oven... the installer didn't tighten the gas line correctly and the gas company had to send an emergency crew to address the leak. I'll be sending that bill to the appliance vendor. Also, the oven defaults to requesting a food probe temperature setting after preheat temperature has been reached, and it beeps constantly until I hold the mode button down for 5 seconds. Every time I use the oven I have to cycle through this process. I don't think it's a quirk of how it works, I think it's not working correctly because it's utterly infuriating and there's no reference to that behavior in either the quick start guide, or regular manual. On the plus side, the refrigerator that took 2 months to arrive because it wasn't available in the US, and the microwave haven't broken down yet. Honestly, they're great looking appliances but, way too many issues. We should've purchased Bosch.

I was told by a representative that I would receive a new door for my range, which arrived with broken glass. I received a replacement panel which was damaged and had no logo. In replacing that, their appliance vendor found further damage inside the door. Instead of giving me a new door, they are now order new replacement parts, several weeks after I was told I’d finally get a new door. It is absurd that I cannot have a new door for my new range.

No response to multiple contact attempts by a brand new appliance / condo owner Frustrating confusing and regrettable

Design with professional reliability! Bertazzoni combines those uniquely and served our household very well for over 5 years! Thank you for the wonderful experience.