Bertazzoni USReviews of us.bertazzoni.com

Cheaply-made product. Canopy hood motor (outer casing made of plastic) died less than 3 years after purchase. Customer service to repair/replace product was terrible. I had to order a new motor for $400 (!) and pay a third party repair facility $200 to install it.

Got a problem a week of installation and not replacing

Do not buy Bertazzoni. The $20K stove/oven has never worked properly. 5 technicians could not get the main oven to heat even remotely consistently. We gave up after 2 years. Now - after 2.5 years - the $10K 36”x 84” built-in refrigerator died and requires $3K in repairs. No longer under warranty. Overall assessment - good aesthetics, HORRIBLE design, engineering, performance and quality. Do not buy Bertazzoni!

It's difficult to distinguish between issues with the appliance vendor and the product but, at the end of the day, sales and service are both critical to the customer experience and a good vendor could go a long way in mitigating a product issues. Unfortunately, my products, and the sales and service I've received have not been great. First, my brand new dishwasher has been throwing an F5 error code, flashing and beeping until I shut the unit off. It typically happens at the end of a wash cycle, only once did it occur at the beginning. The dishes always look great so, it's working i guess. I suspect a bad sensor or board, the service tech is coming today to diagnose and repair. Another issue with this appliance, the installer shoe-horned it in place so, I'll probably have to rip out some tile flooring if we need to replace it. Also, it has a loose screw holding, or rather not holding the door in place. It looks like it's too short, it doesn't look like it's stripped. Next, the range oven... the installer didn't tighten the gas line correctly and the gas company had to send an emergency crew to address the leak. I'll be sending that bill to the appliance vendor. Also, the oven defaults to requesting a food probe temperature setting after preheat temperature has been reached, and it beeps constantly until I hold the mode button down for 5 seconds. Every time I use the oven I have to cycle through this process. I don't think it's a quirk of how it works, I think it's not working correctly because it's utterly infuriating and there's no reference to that behavior in either the quick start guide, or regular manual. On the plus side, the refrigerator that took 2 months to arrive because it wasn't available in the US, and the microwave haven't broken down yet. Honestly, they're great looking appliances but, way too many issues. We should've purchased Bosch.

I was told by a representative that I would receive a new door for my range, which arrived with broken glass. I received a replacement panel which was damaged and had no logo. In replacing that, their appliance vendor found further damage inside the door. Instead of giving me a new door, they are now order new replacement parts, several weeks after I was told I’d finally get a new door. It is absurd that I cannot have a new door for my new range.

No response to multiple contact attempts by a brand new appliance / condo owner Frustrating confusing and regrettable

When you spend over $15,000 on a set of Bertazzoni built-in refrigerator and freezer columns, you expect premium quality—not only from the appliances themselves, but also from the company's warranty and customer support. The appliances were purchased by the builder as part of my new construction home. According to my builder, the refrigerator door arrived with dents before installation. When we contacted Bertazzoni, we were told that the door is considered a separate purchase and is not covered under the appliance warranty. I find this policy unreasonable. The refrigerator door is an integral part of the appliance, especially considering its high cost, and separating it from the refrigerator for warranty purposes makes little sense from a customer's perspective. To make matters worse, after only one month of use, the trim strip on the freezer column has already come loose and has to be pushed back into place. While the customer support team was responsive, the outcome was disappointing. Initially, they told us they would order a replacement door, giving us hope that the issue would be resolved. Later, however, they informed us that Bertazzoni had declined the replacement, leaving us with no solution. I purchased Bertazzoni expecting a premium ownership experience to match the premium price. Instead, I've encountered quality issues almost immediately and a warranty policy that falls well short of my expectations. Beautiful design alone does not justify the cost if the product quality and after-sales support don't stand behind it.

Bertazzoni has the WORST customer support. Do NOT buy Bertazzoni if you want your fridge to last more then 2 years. I've been trying to reach their technical support FOR A MONTH, and have not heard back to help fix my fridge. Their appliances look nice, but fall apart FAST and they make it EXTREMELY difficult to repair.