Louise R.
Expected much more..
Expected much more... Purchased 2 refrigerators and neither one makes ice and one will not keep food cold it will not even get to 40* so makes the entire unit worthless. Plus the layout and lack of flexibility to adjust is not preferred and is inconvenient making for less storage capacity. The inside layout in the dishwasher is not good and it is inconvenient, absolutely annoyed by the silverware basket and its stability. For a higher end appliances not impressed. We purchased the same appliances for two homes which one home will be out of warranty by the time they get installed and cannot wait to see what they have wrong, we anticipate that one or more of the appliances will have an issues that we will have to put in more money to repair. We have put in a warranty repair for the two ice maker issues and the lack of getting cold but have heard nothing back??? Circkets.... Had to put in another ticket today with a canned response and no way to track any progress...crazy. The Gas cooktop is nice but until you get familiar with it, you can burn yourself easily lighting the unit and low flame is NOT an option for simmer. No complaints about the double oven. It would be nice to get a resolution to the problems but have little hope this review will be addressed. Sure hope to have some ice and a working refrigerator that actually keeps food cold in near future at the very least! Any help would be appreciated.
Response from Bertazzoni USJun 23, 2026
Updated Jun 26. Dear Customer, we are assigning a servicer for the repair. They will be reaching out to schedule an appointment anytime soon. Feel free to reach us directly via email if there's anything else I can assist with. The Bertazzoni Team -- Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team