Bertazzoni USReviews of us.bertazzoni.com

Communication was very inconsistent and lacking. After registering my purchase with the company. I received two emails requesting the same information and after sending it twice, I received no response from any of the people on the email chain. Then I received a call from a appliances repair company (I nearly blocked the call! ) But answerered it. Explained the issues, I told them to call before they arrive but they showed up at my back door, the dog was not happy!

Expected much more... Purchased 2 refrigerators and neither one makes ice and one will not keep food cold it will not even get to 40* so makes the entire unit worthless. Plus the layout and lack of flexibility to adjust is not preferred and is inconvenient making for less storage capacity. The inside layout in the dishwasher is not good and it is inconvenient, absolutely annoyed by the silverware basket and its stability. For a higher end appliances not impressed. We purchased the same appliances for two homes which one home will be out of warranty by the time they get installed and cannot wait to see what they have wrong, we anticipate that one or more of the appliances will have an issues that we will have to put in more money to repair. We have put in a warranty repair for the two ice maker issues and the lack of getting cold but have heard nothing back??? Circkets.... Had to put in another ticket today with a canned response and no way to track any progress...crazy. The Gas cooktop is nice but until you get familiar with it, you can burn yourself easily lighting the unit and low flame is NOT an option for simmer. No complaints about the double oven. It would be nice to get a resolution to the problems but have little hope this review will be addressed. Sure hope to have some ice and a working refrigerator that actually keeps food cold in near future at the very least! Any help would be appreciated.

I watched few videos on YouTube to familiarize myself with the proper use of the stove and oven since the manual wasn’t clear by all means. The ticking when the nob is turned is load and doesn’t feel right. I still couldn’t set the center burner to full flame!

The range lacks self-cleaning. Takes a lot of effort to start the oven with no indicator if the oven has started. Aesthetics wise it looks great but less on usability.

Bought a Bertazzoni microwave recently. It works well. It’s quiet under normal operation. It looks nice. It wasn’t too expensive. And when I emailed customer support with a couple of questions, their initial response was very fast. But of course you pay a price for that nice-looking Italian design, and not entirely in dollars. Because the door of the microwave has no handle – which, again, does work aesthetically – the whole front face is now the door. It's a 30” microwave, so the door is 30” wide. In actual use, this turns out to be cumbersome. Feels like dodging a windmill blade every time we use the microwave. And those initially responsive customer service people ended up ghosting us. One of my questions to them was about a noise the microwave was making sometimes, and whether it was normal; they asked for a video; I sent it; they just stopped responding. None of this is quite bothersome enough to go through the whole rigamarole of uninstalling this microwave, exchanging it, and installing a new one – especially as we don’t expect to own this thing indefinitely. That almost makes things worse because we’re now going to live with these minor annoyances for a while. I guess there are far worse problems to have…

Love the range…delivery was great…. Signed up for rebate that we were eligible for at the time, but we never had a response from Bertazzoni and find nothing on their site to help. Also for the 4 year warranty. Maybe it’s my failure, but contact with them does not seem to be happening for me.

My issue is still unresolved and I keep getting requests to fill this survey out. I purchased a cook top in March 2025 and now it has a crack/bubble in it toward the back. They sent a repair person who made a diagnosis that something was dropped on it. I didn’t drop anything on it and have not heard back regarding resolutions.

Oven door inside glass falls out