Bertazzoni USFor over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.
Bertazzoni US (us.bertazzoni.com) has 118 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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118 approved reviews, newest moderated first
gregory L.
So far so good wife li e’s the clean simplistic but stylish look
Response from Bertazzoni USAug 27, 2025
Dear Gregory, we’re so glad to hear that you and your wife are enjoying the stove! Thanks for sharing your feedback—here’s to many happy meals ahead. The Bertazzoni Team
Lauren H.
Called to setup appointment for our oven vent/fan. They requested the proof of purchase which was already sent for our oven so I sent it again by email & text. No calls or emails or texts to schedule. Just terrible customer service. I don’t know what happened from a year or 2 ago in their customer service department but we are still having issues and no one’s reached out.
Response from Bertazzoni USAug 27, 2025
Dear Lauren, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Email —please check your email from Trustpilot, and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards
Lisa C.
Waiting to hear back from Bertazzoni on an issue I am having with my range.
Response from Bertazzoni USAug 18, 2025
Dear Lisa, Our service provider will contact you shortly, if they haven’t already. Best Regards, -- Dear Lisa, We have been informed that you are in contact with our service provider. A technician will visit you shortly to check the situation and resolve the issue. Kind Regards
David S.
Seriously? All I want is a users manual for your stove and you can’t get it to me?!!!?? I went online and can’t find it. PATHETIC WORST EVER CUSTOMER SERVICE!!’ W-O-R-S-T ever.
Response from Bertazzoni USAug 18, 2025
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. To assist you more effectively we kindly request the following details to [email protected]: 1. Full Name: 2. Date of Purchase: 3. Place of Purchase: 4. Product Model and Serial Number: Providing these details will allow us to locate your service history and investigate the matter thoroughly. Once we have the requested information, we will review your case and provide you with the next steps. We truly value your patience and understanding. Looking forward to your response. Best Regards, The Bertazzoni Team
John J.
Ordered an 18” dishwasher, it was delivered 3x, each time damaged, no fault of appliance delivery firm. Bertazzoni still trying to figure out the cause.
Response from Bertazzoni USAug 18, 2025
We’re very sorry to hear about the repeated delivery issues with your dishwasher. We completely understand how frustrating this must be and appreciate your patience while we work to identify the cause. To assist you more effectively we kindly request the following details to [email protected]: 1. Full Name: 2. Date of Purchase: 3. Place of Purchase: 4. Product Model and Serial Number: 6. Ticket # you got from our Customer Support Providing these details will allow us to locate your service history and investigate the matter thoroughly. Once we have the requested information, we will review your case and provide you with the next steps. Thank you for bringing this to our attention and for your understanding. Best regards,
Cathy L.
I am trying to get my stove fixed, and no one has called or responded back.
Response from Bertazzoni USAug 18, 2025
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. To assist you more effectively we kindly request the following details to [email protected]: 1. Full Name: 2. Date of Purchase: 3. Place of Purchase: 4. Product Model and Serial Number: 6. Ticket # you got from our Customer Support Providing these details will allow us to locate your service history and investigate the matter thoroughly. Once we have the requested information, we will review your case and provide you with the next steps. We truly value your patience and understanding. Looking forward to your response.