Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US reviews

118 approved reviews, newest moderated first

Customer
Nov 6, 2025
No Warranty Coverage
Exhaust hood is only 2 years old and no longer functions and Bertazzoni won’t provide any warranty coverage. Horrible policy and craftsmanship. Considering the price and age, the repair cost should be covered by the OEM instead of the customer. Refuse to purchase Bertazzoni appliances ever again and will recommend others against doing so.
Response from Bertazzoni USNov 11, 2025
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. To assist you more effectively we have sent you an email to investigate your case. The Bertazzoni Team
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Mary P.
Nov 3, 2025
Quick and convenient
Quick and convenient
Response from Bertazzoni USNov 4, 2025
Thank you for your feedback Mary!
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customer
Nov 2, 2025
I already submitted a detailed review…
I already submitted a detailed review of the issues I have experienced.
Response from Bertazzoni USNov 3, 2025
Dear Customer, we are examinating your case and will follow up with you privately at the earliest convenience. The Bertazzoni Team
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Kalyan K.
Oct 31, 2025
Broke within a month and no support under warranty
Broke within a month. Customer support is unresponsive to non-existent and it’s been another month of running after them to get things fixed/replaced that are covered in warranty! And when their “technician” visits , they refuse to do any repair work. All they want to do is to “document the issue” for the next technician !!!
Response from Bertazzoni USNov 3, 2025
Dear customer, we regret to hear about the issues you've experienced and the unresponsiveness of our support. We apologize for the delay and the trouble with the technician visits. We are looking into this, and we appreciate your patience. Please check out your email. The Bertazzoni Team
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Keith W.
Oct 28, 2025
All are impressed with the look and…
All are impressed with the look and feel of Bertazzoni.
Response from Bertazzoni USOct 29, 2025
We're happy to hear that everyone is impressed with the appearance and quality of Bertazzoni products. Thank you for your positive feedback!
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ART F.
Oct 27, 2025
I sincerely appreciated the personal…
I sincerely appreciated the personal help received via email after registering my products and appying for rebates.
Response from Bertazzoni USOct 28, 2025
Dear Customer, we're happy to hear that you appreciated the assistance received via email after registering and applying for rebates. Thank you for your positive feedback! Best Regards, The Bertazzoni Team
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Paul T.
Oct 25, 2025
Thanks appreciate it
Thanks appreciate it
Response from Bertazzoni USOct 27, 2025
Thank you for your feedback! We really appreciate you taking the time to share your thoughts. If you have any more details or experiences you’d like to share, we’d love to hear them! The Bertazzoni Team
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Dr Steven B.
Oct 22, 2025
We love the range
We love the range, our only complaint is we ordered it in March of 25, but it didn't arrive and get delivered till Sept 29th. No rush by us we knew it would take a while. However the range had a double warranty promotion that ended July 31st, and even though we ordered during the promo, we didn’t qualify for the double warranty...... we were disappointed, but Bertazzoni support reached out to us immediately after I reported it and helped us through the process! They went above and beyond to get our double warranty enacted. We would absolutely buy Bertazzoni again in a heartbeat! Again, couldn’t love it more!
Response from Bertazzoni USOct 22, 2025
Dear Steven, Thank you so much for your wonderful feedback! We’re truly happy to hear how much you love your range, and we appreciate your patience throughout the long delivery time. We completely understand your disappointment regarding the double warranty promotion, and we’re glad our support team was able to step in and make things right for you. It’s great to know the process worked out and that you now have the extended warranty in place. Your enthusiasm and trust mean a lot to us. We’d be honored to have you choose Bertazzoni again in the future — and we’re delighted that you’re enjoying your range so much! Thank you once again for sharing your experience.
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