Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US reviews

118 approved reviews, newest moderated first

Lee
Sep 19, 2025
Love the styling and function.
Love the styling and function.
Response from Bertazzoni USSep 29, 2025
Dear Customer, thank you for your kind words about the styling and functionality of our product. We are pleased to know that both the design and the performance met your expectations, as we always strive to combine aesthetics with practical customer satisfaction. Your positive feedback is greatly appreciated and inspires us to keep delivering products that provide both style and function. Thank you for choosing Bertazzoni. — The Bertazzoni Team
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Robb V.
Sep 18, 2025
New Purchase
The unit came in on time and the quality was Great
Response from Bertazzoni USSep 29, 2025
Dear Customer, thank you for sharing your experience with your new purchase. We are delighted to hear that your unit arrived on time and that you are pleased with the high quality of the product. Punctual delivery and premium product quality are central to our commitment to customer satisfaction, and your feedback reassures us that we are meeting this standard. We truly appreciate your trust in Bertazzoni. — The Bertazzoni Team
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customer
Sep 13, 2025
Poor service
Worked fine for a year then failed. Replacement part on back order. Two weeks and counting.
Response from Bertazzoni USSep 16, 2025
Dear Customer, we sincerely regret the product failure and the delay due to the backordered part. We truly appreciate your feedback and are actively working to improve part availability to minimize such inconveniences in the future. In the meantime, we would like to assist you in expediting the process or, at the very least, checking the status of your part. Please check your email for further details. Best Regards, The Bertazzoni Team
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Celeste
Sep 13, 2025
broiler not functional out-of-the-box
broiler not functional out-of-the-box. HORRIBLE to have service repair immediately.
Response from Bertazzoni USSep 16, 2025
Dear Customer, We apologize for the negative experience with your product, especially given that you’ve already needed service. We understand how frustrating this must be and want to do everything we can to assist you. We are fully available should you need a direct discussion or any additional technical support. Please don’t hesitate to reach out—we want to ensure your product functions properly and improve your experience with us. Please reach out if you need any help at [email protected]. Thank you for your patience and for bringing this to our attention. Best regards, Your Bertazzoni Team
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NICK V.
Sep 11, 2025
Non functioning fridge delivered
Received a non functioning refrigerator. Multiple installation trips bc no trim kit available. Then 3 repair attempts only to hear it needs to be replaced. I would appreciate a call and having the replacement here within a week.
Response from Bertazzoni USSep 16, 2025
Dear Mr Valente, We sincerely apologize for the difficulties you’ve experienced with your refrigerator, including the multiple installation trips, unavailable trim kit, and repeated repair attempts. We completely understand how frustrating this must be and regret the inconvenience caused. We truly appreciate your feedback and want to assist you as quickly as possible. We are actively reviewing the status of your replacement and will do our best to expedite the process. Please check your email for further details. Thank you for your patience and understanding. Best regards, The Bertazzoni Team
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Bradley B.
Sep 5, 2025
We bought a very expensive stove that…
We bought a very expensive stove that we were very excited about. We have issues with the induction registering as on. And our knobs keep falling off. In addition, it is nearly impossible to contact anyone from Bertazzoni to get any help.
Response from Bertazzoni USSep 16, 2025
Dear Mr Butcher, We’re very sorry to hear about your experience. Our team has reached out to you by email to gather the details we need and help speed up the process. Please check your inbox so we can assist you further. Best Regards, The Bertazzoni Team
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Leslie L.
Aug 29, 2025
Oven door inside glass falls out. Created service ticket, still no reply to schedule repairs
Oven door inside glass falls out
Response from Bertazzoni USAug 29, 2025
Dear Leslie, we're sorry you had this issue with the oven door. We will investigate this situation to prevent it from happening again. Please check your email. Best Regards, The Bertazzoni Team
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Dennis M.
Aug 28, 2025
Brand new oven doesn’t work. Panel refrigerator nearly impossible to install.
We purchased a dishwasher, 30” induction range, and panel ready refrigerator. The range cooktop works well but the oven has not worked since the range was delivered and installed. We’re waiting on a service tech to come from our appliance vendor. They said it would be a few weeks just to have them diagnose the issue and could be much longer if parts are needed. The refrigerator functions but the instructions for installing the panel are terrible. The way the panel attaches is different from other high end manufacturers such as Bosch, Thermador, etc. and I was only able to figure it out thanks to a video someone posted online, though I still have not attempted to complete the install.
Response from Bertazzoni USSep 16, 2025
Dear Mr Morelli, We’re very sorry to hear about your experience with our products. Our team has reached out to you by email to gather the details we need and help speed up the process. Please check your inbox so we can assist you further. Best Regards, Your Bertazzoni Team
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