Bertazzoni USFor over 140 years, Bertazzoni cooking appliances have helped people bring the best of home-cooked food to the family table. Bertazzoni has built a reputation on the quality of its engineering and a deep passion for food and family. Born in 1882 Emilia-Romagna, Italy, they are now available around the globe. Whether you choose our built-in or free-standing Bertazzoni cooking appliances can help you cook with precision, flair and flavour.
Bertazzoni US (us.bertazzoni.com) has 118 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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118 approved reviews, newest moderated first
Chad K.
No one followed up with me for technical support
Response from Bertazzoni USFeb 13, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Veronica B.
I have owned a Bertazzoni stove for less than 2 years. Before the first year, the glass of the oven door shattered completely. Before the second year, one of the knobs system broke completely. Honestly not what I was expecting from this "high end" brand. Customer service has not been helpful so far. Definitely not recommended.
Response from Bertazzoni USFeb 10, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Steven
Our range is wonderful, but Bertazzoni US has not responded to repeated requests efforts to reach them for support. At this price, that’s nuts.
Response from Bertazzoni USFeb 10, 2026
Dear Customer, we sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
Susan M.
I have never seen an oven as beautiful and as well-made as this one
Response from Bertazzoni USFeb 5, 2026
Dear Susan, we're so happy to hear that you find our oven beautiful and well-made! Thank you for taking the time to share your positive experience with us. The Bertazzoni Team
Corey S.
The unit itself is beautiful. The issue is it has had more days where it needed to be serviced compared to days working properly. I've had this unit for a year and a half and have had to have it serviced too many times to count.
Response from Bertazzoni USJan 28, 2026
We appreciate you bringing this to our attention. We're sorry your experience has been less than ideal due to the frequent need for service. We would like to look into your case. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards,
Syed A.
Initially, I had issues with my stove and dishwasher. Dealing with the broken unit, vendor delays, and uncertainty around the warranty expiration was extremely frustrating. However, everything changed after I received a call Helen - a customer representative of Bertazoni. She ensured that the proper support was put in place, built confidence that the issues would be taken care of, and handled every interaction with calmness and professionalism. That made a significant difference, and I truly appreciate it. All issues were fully resolved, including those identified after the first repair. The representative was proactive in following up after each vendor visit and regularly checked in to gather my feedback.
Response from Bertazzoni USJan 22, 2026
Deas Mr Ahmed, We appreciate you sharing your experience! We are happy to hear that the support provided addressed your concerns with the stove and dishwasher. It's great to know the follow-up was helpful and that everything is now resolved. Thank you. Marika
Scott
This company sucks. No parts available. No fridge for 2 months as a result. The fridge is only 3 years old and the same part has broken twice.
Response from Bertazzoni USDec 9, 2025
Dear Scott, we're very sorry you've had trouble getting parts and have been without your refrigerator for so long. We appreciate you taking the time to share your concerns. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. The Bertazzoni Team
Jt
Still not working
Response from Bertazzoni USDec 2, 2025
Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team