Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US reviews

118 approved reviews, newest moderated first

Rene C.
Mar 7, 2026
Had great service from there
Had great service e from there. Excellent product and easy to communicate with.
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Paul K.
Mar 7, 2026
Italian beauty
Love the design, italian made Ranges are SOOO nice, fell in love with the range the moment i saw it, works amazing also, took me a minute to get used to it but now i cant go back:)
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Joe L.
Mar 4, 2026
Our two month old range quit working
Our two month old range quit working, filed claim - after three weeks they are radio silent and we have no plan for repair. Not a luxury product if they don’t back it up a the quality isn’t there to begin with. Also, plastic legs - thought they would be metal for $3400.
Response from Bertazzoni USMar 6, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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D D.
Feb 24, 2026
Had this stove for a little over 3…
Had this stove for a little over 3 years paid $$$$ and basically shorted out The customer service is basically too bad for you and doesn’t follow up
Response from Bertazzoni USFeb 24, 2026
Updated 17/03 Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team Dear Customer, We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details. Best Regards, The Bertazzoni Team
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Karla K.
Feb 22, 2026
Good customer good customer service, great product. service
Good customer service. Very quick local service dispatch. Appropriate action. I have the best oven on the planet, bar none! 😁
Response from Bertazzoni USFeb 24, 2026
Dear Karla, we're happy to hear that you received quick local service and appropriate action! It's great to know you feel you have the best oven. Thank you for your positive feedback; we appreciate it. The Bertazzoni Team
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Akash S.
Feb 22, 2026
Everything went wrong
Everything went wrong. First, products itself are bad. In just 2 years they stopped working. My dishwasher is just 2 years 3 months old and has stopped working completely. I had registered it and hoping for extended warranty. I raised multiple tickets, sent emails but no confirmation from Bertazzoni, really pathetic customer support. I am still waiting for response and resolution.
Response from Bertazzoni USFeb 24, 2026
Dear Customer, We regret to hear about the issues you’ve experienced with your stove and our customer service. We would like to investigate your case further. We have sent you an information request via email — please check it and provide the requested details. Best Regards, The Bertazzoni Team
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Brian K.
Feb 19, 2026
MAIN BURNER DOES NOT IGNITE
Missed the Bertazzoni 3 day response window about below review. Please reopen window as stove issue is unresolved. Purchased a Bertazzoni 30” Professional Series all gas range. When you pay $5700 for a stove, you expect the burner to ignite! Not so with our stove. Called Bertazzoni and was told it was out of warranty. Stove was 2 years old. Called dealer I purchased from and the service company will come to look at for a $325 diagnosis charge, before doing any repair. DO NOT WASTE YOUR MONEY ON THIS STOVE!
Response from Bertazzoni USMar 13, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Shannon G.
Feb 12, 2026
They did not fix it because it needed… too far
They did not fix it because it needed to thaw before they could fix it. They were supposed to call me back to reschedule a time to come back and they still have not.
Response from Bertazzoni USFeb 13, 2026
Updated 17/03 Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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